Forerunner 643? User asking for device support

Hi,

Some one has asked me to support this device but I can't find it in the SDK or manifest. The email from the user had this device type filled in by Garmin in the email body.

Google shed's no light.

Regards,

David

jim_m_58 over 5 years ago

A Typo? Maybe they meant 645. Or maybe the 630.

davidmct-g over 5 years ago in reply to jim_m_58

The device type was added by Garmin in the email sent when a user clicks email developer ... I will double check though!

jim_m_58 over 5 years ago in reply to davidmct-g

Reply to the user and ask them to verify their device. It could be a bug in the Connect IQ app.

davidmct-g over 5 years ago in reply to jim_m_58

User confirmed reported device was incorrect. They have a FR630

davidmct-g over 5 years ago in reply to jim_m_58

User confirmed reported device was incorrect. They have a FR630

flowstate over 5 years ago

davidmct-g said:
The email from the user had this device type filled in by Garmin in the email body.

Are you 100% sure about that? If they use the Connect IQ app, then yeah, it gets filled in.

But if they use the Connect IQ website or the Garmin Connect app, then the user has to type it in.

If they used the Connect IQ app, it might be worth contacting Garmin and letting them know there's a bug. (You could use the Connect IQ Bug Reports forum although it's probably not the perfect place to file that bug report -- I just don't know of another alternative besides contacting support directly.)