(Serious Vivoactive 4 Bug) Vivoactive 4 always on High Power Mode when do not disturb and gesture are triggered

I think I discovered a serious bug on my Vivoactive 4 tonight, while doing a testing of my watchface with below scenario:

Watchface has two layouts:

1. Screen-Layout#1 when at low power mode

2. Screen-Layout#2 when at high power mode (The purpose of this layout is to save some battery when the watch is in do not disturb)

Testing:

1. (Gesture set to ON)

initially before I lifted my hand the watch is in Screen-Layout#1 (LowPowerMode), I lifted my hand then the Screen-Layout#2 (HighPowerMode) and after few seconds the watch turned back to Screen-Layout#1. Meaning that the testing has passed. (Chance rate = 100%)

2. (Gesture set to ON, DND set to ON)

initially before I lifted my hand the watch is in Screen-Layout#1 (LowPowerMode), I lifted my hand then the Screen-Layout#2 (HighPowerMode), I waited for it to go back to Screen-Layout#1 but never happened meaning that the watch stays forever in HighPowerMode, and I noticed that the only way to back to LowPowerMode is by refreshing the screen by going to any widgets. (Chance rate = 90%)

I think it makes sense now because I remember one user of my watchface has a complaint that his Vivoactive 4 is draining the battery 60% a day.

I think it is a serious bug, has anyone experienced this or has it been reported?

Top Replies

9238917 over 4 years ago +1 verified

I have noticed that too. In my case I can see that watch face has received transition to low power, but updates are coming every second, not every minute. I could not reproduce it like you, but since I…
jim_m_58 over 4 years ago in reply to 9238917 +1 verified

5.30 was released about 2 weeks back but the rollout has stopped at 50%. That usually indicates the firmware has been pulled for some reason. Keep an eye on the va4 forum

https://forums.garmin.com/sports…

All Replies

+1 9238917 over 4 years ago

I have noticed that too. In my case I can see that watch face has received transition to low power, but updates are coming every second, not every minute. I could not reproduce it like you, but since I have updated firmware to latest beta - (5.21) I do not see that.

Try to update and see if it still present in 5.21

+1 jim_m_58 over 4 years ago in reply to 9238917

5.30 was released about 2 weeks back but the rollout has stopped at 50%. That usually indicates the firmware has been pulled for some reason. Keep an eye on the va4 forum

https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series

I'd expect a new version any day.

0 Daniel Guerra over 3 years ago

Are we in 5.60 software version, any news regarding this bug?

0 9238917 over 3 years ago in reply to Daniel Guerra

I have observed it once, right after update. After power cycle of watch - did not see it.

0 Joe Berger over 3 years ago in reply to 9238917

No, it's not fixed. It's not an issue with low vs high power mode. It's an issue with the onExitSleep() method not being called when screen is awoken by a tap or a gesture. I have a ticket out for this:

forums.garmin.com/.../bug-report---wf-onexitsleep-never-gets-called-on-gesture

0 9238917 over 3 years ago in reply to Joe Berger

Looks like we are talking about different issues. I have observed screen been updated every second AFTER entering sleep mode. In this case only solution I have found to get back to normal mode is to restart watch. Good thing is - with latest version I noticed that only once so far.

0 Joe Berger over 3 years ago in reply to 9238917

Oh, sorry for misunderstanding. On my vivoactive 4 I haven't observed this issue.

0 James2 over 3 years ago

I believe I have this issue now now on 5.80, as mentioned here: forums.garmin.com/.../1254515