Fees should be included in the sales report

FYI:

I have requested this function 3 month ago. I received a manual report from a Garmin employee including taxes, garmin share, developer share and total which was just what I was looking for. I was told they will incorporate the data into the standard report.

Obviously it has not been added to the report.

It's quite tedious to have to chase Garmin support over and over again about something like this. It should be clear that this information is necessary for a merchant.

+1 - was just asking the same question of them via the same email address (somehow deleted this same comment I made earlier)

Yep, I noticed it as well. I tried responding to your comment and got an error. Refreshed the page and your comment was gone. Where is the forum to post bugs related to the bug forum? ;-)

Let's not go there :D

Manuel B. said:

Where is the forum to post bugs related to the bug forum? ;-)

You think you're joking but it exists:

Developer > Connect IQ > Forum About The Forum

https://forums.garmin.com/developer/connect-iq/f/forum-about-the-forum 

The forum started having issues about 6 months ago, and a large number of users, including normie non-devs, were affected. They resolved most of the issues for normies, and the remaining issues mostly affect devs (due to the complexity/length of our posts), so it seems that Garmin isn't willing or able to resolve the rest of them.

(Yes I realize Garmin didn't develop this forum platform, but they did choose it, even though some users begged them to use a more modern platform like Discourse or NodeBB, a few years back when they migrated platforms. At this point, both of those platforms are like 10 years old, but still 100X better than this platform, which doesn't even have proper support for emojis. Also, some of the issues seem to be related to cloudflare security measures, and not the forum platform itself.)

Manuel, guessing from your name: Are you based in Germany, too? What you write is true (at least in most parts of Europe). And not just the transaction fess but also the sales tax that Garmin directed to the receiving country's administration. I sent several emails on this to Garmin starting October last year - never received an answer. The "Tax Documents" section in the Merchant Account has always been in-active.

I think the way to go is to generate monthly invoices matching to the payments we receive from Garmin and address those to Garmin Europe and Garmin International. The important part is to mention that the "Reverse Charge Procedure" applies. This makes the seller (Garmin) responsible to pay the correct sales tax to the authorities. This procedure is only possible in B2B relations, which works as long as you run an official business.

Close, I'm from Austria. I was told that the Tax Document section is used to distribute US 1099-K forms. So this does not apply to us. It is just weird that it is shown to each merchant and just adds to the overall confusion. In the meantime I received my 2nd handcrafted quaterly report that includes fees and also taxes from Garmin via a file sharing system. However, they have once again failed to respond to my request to add this data to the automatic report on the Connect IQ website. On friday I have again requested a comment about this issue and this is probably my last attempt. No wonder the Connect IQ support team is under water if they have to manually generate those reports on merchant requests. IMHO also the csv file with the fees is not sufficient for proper tax filing. By law Garmin is actually required to produce a proper invoice for the charged fees containing details like unique invoice number, name and address, etc. So let's keep our fingers crossed that the tax authorities never question these documents. On my alternative payment platform I get instant support via chat and all sort of detailed reports including proper invoices for a fraction of the costs. But I guess we have to deal with the system as is if we want our apps to be visible to users.