Apps stuck in 'pending scan'

Dan 1 month ago

Hello i have some apps stuck in pending scan status, why? And of course no approvals for those ones

There is a bug on the review process?

Thanks

Top Replies

Kyle.ConnectIQ 1 month ago in reply to Kyle.ConnectIQ +1

All apps should be cleared now. Let me know if you have one still stuck in this state.
Kyle.ConnectIQ 3 days ago in reply to Kyle.ConnectIQ +1

Things should start working their way through the system. Ping me and Brandon if your app is still stuck in a couple of hours.

All Replies

InigoTolosa 1 month ago in reply to Kyle.ConnectIQ

Thanks for the update Kyle.ConnectIQ

Jacquers 3 days ago

Similar, but with a watchface marked as a beta version. Struggled to get it to update to a new version, so I deleted it, regenerated the uuid and created a new app. When I try to download it to my watch the site says 'Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later.' Probably because it's in status 'Pending Scan'

DaveBrillhart 3 days ago in reply to Jacquers

Kyle.ConnectIQ Brandon.ConnectIQ - no approvals for at least 24 hours. Both a beta and a regular CIQ data field. Something seems to be broken. Several reporting this since yesterday.

ldsign 3 days ago in reply to Jacquers

Exactly same for me :( Garmin - please fix that!

jim_m_58 3 days ago in reply to ldsign

The Garmin CIQ folks in Kansas should be getting to work in an hour or so. This seems to have started at their end of day yesterday or maybe during the day.

flocsy🤠 3 days ago in reply to jim_m_58

that excuse only works at the beginning of problems, not after 10 people posted about it for 24 hours straight...

jim_m_58 3 days ago in reply to flocsy🤠

and out of those 24 hours, the folks in Kansas haven't been at work for the last 16 of them.....

And no one there may have noticed the first few times it was reported due to meetings, etc.

Dan 3 days ago

Hello, the BUG is present again, i'm having several apps stuck in "pending scan"

Kyle.ConnectIQ 3 days ago in reply to Dan

This is currently being investigated.

Jacquers 3 days ago in reply to Kyle.ConnectIQ

My beta app is now just the normal Pending and I could download and install it