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Golf app not showing putts on scorecard

7065290
2 months ago

Hi, the last two rounds I played my putts have not shown on the scorecard.  Rounds played on 5/7, 5/17, 5/18 and 5/24 putts showed on the scorecard.  However putts are missing from the scorecard from rounds I played on 5/25 and 5:31. It appears I have the updated version 3.3.3.1.  Thanks. 

  • 0 14 days ago in reply to 2783188

    I did not receive a reply to the direct message I sent to you confirming the information as requested. I have to manually find your log submission after receiving confirmation back from you confirming you submitted the logs. 

    Also I requested some additional information that I have not received back from you. 

    If you would, please reply with the information requested within the message tool here on the site so I can submit a report through your account to the ticket for the issue. 

    Thank you, 

    - Cody 

  • 0 12 days ago

    Played again yesterday, after uploading latest software, and this time again putts not showing.  Seems to be completely random - sometimes it works and sometimes it doesn't, with no obvious reason why.

  • 0 11 days ago in reply to Garmin-Cody
    As requested I have sent the diagnostics report.
    There are many dates where data is not syncing properly.  Some of the most recent include the following:
    - August 4th. I played the same 9 holes back to back. The gross score of 45 is missing putts, penalties and GIR
    - July 31st (gross score of 45). Missing: Putts, GIR’s, Penalties (note the proceeding 9 holes on the exact same day did sync properly.
    - July 26th.  Missing: Putts, GIR’s, Penalties
    - July 18th.  Missing: Putts, GIR’s, Penalties
    - June 30th.  Missing: 2 entire rounds for Fox Harb’r Golf Resort
    I give permission for Garmin to access my account in relation to the issue to reference scorecards and stats.
    Thanks. 
  • 0 9 days ago in reply to 2783188

    Had a reply today from Garmin Oz. They say that the hard maximum number of clubs in bag is 25 in the app. They suggest I retire some clubs to get to 24 or less and then try and assign a CT10 sensor to a putter. Can not do that at present as I am on holidays so will not be able to see if this is a solution until I return home next week. Fingers crossed!

  • 0 9 days ago in reply to 2783188

    I have you added to the ticket for the issue. 

    Once we have an announcement on the concern, I will post advising of any fixes becoming available. 

    There is not a specific timeline on an answer to this, and you patience in the meantime is appreciated.