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Golf app not showing putts on scorecard

7065290
3 months ago

Hi, the last two rounds I played my putts have not shown on the scorecard.  Rounds played on 5/7, 5/17, 5/18 and 5/24 putts showed on the scorecard.  However putts are missing from the scorecard from rounds I played on 5/25 and 5:31. It appears I have the updated version 3.3.3.1.  Thanks. 

  • 0 1 month ago in reply to 2783188

    I did not receive a reply to the direct message I sent to you confirming the information as requested. I have to manually find your log submission after receiving confirmation back from you confirming you submitted the logs. 

    Also I requested some additional information that I have not received back from you. 

    If you would, please reply with the information requested within the message tool here on the site so I can submit a report through your account to the ticket for the issue. 

    Thank you, 

    - Cody 

  • 0 1 month ago

    Played again yesterday, after uploading latest software, and this time again putts not showing.  Seems to be completely random - sometimes it works and sometimes it doesn't, with no obvious reason why.

  • 0 1 month ago in reply to Garmin-Cody
    As requested I have sent the diagnostics report.
    There are many dates where data is not syncing properly.  Some of the most recent include the following:
    - August 4th. I played the same 9 holes back to back. The gross score of 45 is missing putts, penalties and GIR
    - July 31st (gross score of 45). Missing: Putts, GIR’s, Penalties (note the proceeding 9 holes on the exact same day did sync properly.
    - July 26th.  Missing: Putts, GIR’s, Penalties
    - July 18th.  Missing: Putts, GIR’s, Penalties
    - June 30th.  Missing: 2 entire rounds for Fox Harb’r Golf Resort
    I give permission for Garmin to access my account in relation to the issue to reference scorecards and stats.
    Thanks. 
  • 0 1 month ago in reply to 2783188

    Had a reply today from Garmin Oz. They say that the hard maximum number of clubs in bag is 25 in the app. They suggest I retire some clubs to get to 24 or less and then try and assign a CT10 sensor to a putter. Can not do that at present as I am on holidays so will not be able to see if this is a solution until I return home next week. Fingers crossed!

  • 0 30 days ago in reply to 2783188

    I have you added to the ticket for the issue. 

    Once we have an announcement on the concern, I will post advising of any fixes becoming available. 

    There is not a specific timeline on an answer to this, and you patience in the meantime is appreciated. 

  • 0 15 days ago in reply to Garmin-Cody

    Suffering the same issue with my S62 Approach. Some days I can see the number of putts, GIR’s and penalties. Some days I can’t. Please help solve this issue. 

  • 0 15 days ago in reply to Garmin-Cody

    This is becoming a very annoying issue.  The value of the Garmin Golf App is questionable when a simple process of loading your scorecard and related stats does not work. This issue needs to be escalated within your engineering team.

  • 0 15 days ago

    I have a workaround for this annoying problem that may work for others. Before saving your score on the watch, view your scorecard on the watch and then scroll through all your holes. It's a bit of a pain and will probably take a few minutes. After you have done this, save your round on the watch and sync as normal. For me, the last two times, my putts and GIR stats magically synced to the app on my phone like they used to. I discovered this recently when pulling down my putts from the watch to write them on my paper scorecard to manually enter them later in to the app on my phone.

  • 0 15 days ago in reply to Dave Mello

    So I did the changes recommended by Garmin and limited my number of clubs in my bag in the app to 25 or less and included a putter in that number. I was then able to assign my CT10 sensor to the putter.

    My first round all worked great and data transferred after the round from watch to app correctly. However, after my next round it did not transfer properly and the app did not have the putts but it had all my other clubs showing on the course map.

    I will use your suggested work around next time but Garmin should urgently resolve this bug IMO. Otherwise they can have all these very expensive CT10s back at the original price as they are not fit for purpose ie putt tracking!