Two weeks later, she was on the tandem with her husband. I told him to "GO!" when they got there. I couldn't hold their wheel. The husband ended up third on the segment. The wife's Garmin lagged his by several seconds and a mile per hour, even though it was mounted on her bars, not even three feet away from his.
So, not only is the segment stuff just for fun, it is subject to the vagaries of the technology.
Agreed, its very annoying that some people seem intent on sabotaging segments. I have a favourite segment, and each time I enter it my garmin tells me & off it goes, my best time is 22 mins so far, problem is the fastest time has been logged as 8 mins, which works out at 38 mph, impossible as there are a few hills in it. So all the time I am racing against a ghost time that is impossible to get near, very frustrating, and clearly the leading time is bogus
Could not this have been fixed in garmin since 2014?
i am switching fully to strava segments. pitty.
Twice I've submitted support request to Garmin about this. No response. :(
Finally, I got a response. However, it's proved to be more frustrating than it's worth. In spite of my very detailed explaination of the issue, we went back and forth with several emails before they "sort of" got it. Though I'm still not sure. On top of that, there is really no conversation. I send the email and it takes 5 to 7 days to get a response, I imediately reply, then wait another 5 to 7 days. So an issue that would take 10 minutes to explain is taking 3 weeks. And we're not done yet. Guess I need to pick up the phone and call?
Support's initial response #1:
Sorry to hear that the activities from the other users have incorrectly uploaded with the wrong sport profile. Please follow the steps below in order to change the sport from running to cycling on the Forerunner 910XT:
Press and hold the Mode button
Select "Bike"
The Forerunner 910XT will now be in Bike mode.
Please let us know if you have any other questions or need any further assistance.
My response:
Thanks for the response. However, I don't think you understand. I am a runner, so I'm not going to be changing my activity to cylcing. I'm doing it correctly. The other users are the ones with the activities that are being categorized incorrectly, which is causing incorrect ratings in the segments. Please read my description below, as I believe it is very thorough, including links to the activities in question.
Support's Response #2:
I would be happy to help you. Sorry about the confusion here. If other users are getting there data uploaded incorrectly then we would need to talk to that customer. This is because we need to trouble shoot the issue individually as this is not a known issue with a quick fix. You might also try to the support center as this has a lot of great information on our products and issue that come up.
I'm confident this should lead to the resolution of your concerns and in the future feel free to visit our Support Center for self-help tools to aid resolving your future inquiries. Thanks for being a Garmin customer.
My response #2:
This is not an issue I can fix. This is an issue with the other customers not knowing (or caring) how they classify their activity. This is also sometimes on issue with Strava.com. However, with Strava, when users notice that another user's activity is miss-classified, it is possible to flag it so it immediately is removed from segment rankings. I have already thoroughly scanned the support center for the answer, as well as the Garmin forums. There is nothing in there about me adjusting another user's activity. Please point me to the correct location in the support center so that I can fix this on my own, if possible.
In the end, if this is not possible, perhaps there is a way for me to request the "flagging of activities" feature to be implemented in future Garmin Connect updates.
Thanks again for your assistance
I think at this time I'll just give up. Using Strava from now on.
I think at this time I'll just give up. Using Strava from now on.
Certainly an option. Use Garmin Express to upload to Garmin Connect. Have Strava and Garmin linked to pass data to Strava.
Strava seems to have the segments feature working well. Problems occur on both sites when users occasionally run with their Garmin device and really aren't into the segment thing, so they leave it as a run. Some devices default to "run" as the activity regardless of the speed (sub Usain Bolt pace for 20 miles :rolleyes: ). But like you say, being able to "flag" an erroneous activity would be nice. Suggest submitting this as a request via the Idea Submission Site.