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Garmin Connect does not sync weight anymore with Apple Health

Hi,

I have just noted that since 29th of October Garmin Connect doesn’t sync weight anymore with Apple Health. I use always the most recent iOS version of Garmin Connect.

Does anyone else have the same problem and/or a solution?

Hope so,

David

Top Replies

Garmin-Kevin over 2 years ago +3 verified

Hello all,

Just wanted to update everyone that we are still investigating this but hope to be releasing an update soon after we are able to confirm a working fix that addresses this disruption. I do not…
Garmin-Kevin over 2 years ago +1 verified

This disruption has been resolved by a recent update to Garmin Connect. If you are still experiencing this after this update, please start a new thread.
4537318 over 3 years ago in reply to Garmin-Kevin +3

Garmin-Kevin Thank you for the update. I purchased the most expensive smart scale on the market because I trusted the Garmin brand. The Index scale was clearly advertised to work with Apple Health. That…
frosmi1979 over 3 years ago in reply to Garmin-Kevin +2

I feel that nobody from Garmin is taking this issue as important..... Garmin care customer is getting worse with the time, and this answer, after a month, is a clear example.....

Probably is a good time…

All Replies

0 6467282 over 3 years ago

Same issue. Nothing since end of October for me… rather invalidates the point of having a smart scale of the data is locked into just one ecosystem… will need to look elsewhere for activity and body metric trackers, clearly

0 6467282 over 3 years ago in reply to Garmin-Kevin

This is very poor… as a user of two Garmin devices and an iPhone, the sync is pretty crucial to managing my training. This needs to be higher priority for Garmin

0 3114034 over 3 years ago

Any news for a fix Garmin? The update beeing published is broken, please review an test before release updates..

0 5472069 over 3 years ago

Weight has not been syncing since Oct 9 for me, and reinstalling Garmin Connect has not helped. I hope Garmin is addressing this soon. I’m looking into if it’s possible to get my money back. Without syncing to Apple Health I could have bought a cheap 20 euro scale and add the weight to Apple Health manually like I need to do now as well.

0 5472069 over 3 years ago in reply to Garmin-Kevin

Garmin-Kevin said:
What is the source of your weight data that is sent into Garmin Connect?

What was the last date where your weight data shows up in Garmin Connect but does NOT show in Apple Health?

What was the last date where your weight data shows up in Garmin Connect AND in Apple Health?

If you have not already answered, may we, if necessary, have permission to email you?

May we, if necessary, have permission to view/access your Garmin Connect account?

In what country do you live?

Garmin Index S2
Scale / weight data is showing up in Garmin Connect until today (Dec 12) but not in Apple Health since Oct 9 - even though in my iPhone (13 mini) I gave permissions to all options in Privacy and Security - Health - Garmin Connect.
Last date my weight shows up in both Garmin Connect and Apple Health is Oct 9
Yes, you may email me. The sooner this is fixed, the better.
Yes, also permission to look into the account
I live in the Netherlands.

0 5572856 over 3 years ago

Hasn’t worked since 24th Oct…

Index S2
Today
24th Oct
Yes
Yes
UK

As per other replies, not good enough for a market leader.

0 IanFog over 3 years ago in reply to Garmin-Kevin

1. Garmin Scale

2. Today 12/12/2022

3. NOV 8, 2022

4. Yes

5. Yes

6. USA

0 Garmin-Kevin over 3 years ago

All,

We are currently testing a fix for this disruption and hope to be rolling out a software release containing this fix soon.

0 scboyce over 3 years ago in reply to Garmin-Kevin

Excellent! Thank You!

0 MarkGFC over 3 years ago in reply to Garmin-Kevin

Thank you for the update.