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Garmin Connect does not sync weight anymore with Apple Health

Hi,

I have just noted that since 29th of October Garmin Connect doesn’t sync weight anymore with Apple Health. I use always the most recent iOS version of Garmin Connect.

Does anyone else have the same problem and/or a solution?

Hope so,

David

Top Replies

Garmin-Kevin over 1 year ago +3 verified

Hello all,

Just wanted to update everyone that we are still investigating this but hope to be releasing an update soon after we are able to confirm a working fix that addresses this disruption. I do not…
Garmin-Kevin over 1 year ago +1 verified

This disruption has been resolved by a recent update to Garmin Connect. If you are still experiencing this after this update, please start a new thread.
4537318 over 1 year ago in reply to Garmin-Kevin +3

Garmin-Kevin Thank you for the update. I purchased the most expensive smart scale on the market because I trusted the Garmin brand. The Index scale was clearly advertised to work with Apple Health. That…
frosmi1979 over 1 year ago in reply to Garmin-Kevin +2

I feel that nobody from Garmin is taking this issue as important..... Garmin care customer is getting worse with the time, and this answer, after a month, is a clear example.....

Probably is a good time…

All Replies

0 frosmi1979 over 1 year ago

Same issue!

0 ThomasFH over 1 year ago in reply to Garmin-Kevin

I have the same issue; it is not only the weight that does not sync.

1. Garmin Index Smart Scale

2. 17.11.22 and 29.11.22

3. 5.11.22

4. Yes

5. Yes

6. Norway

0 Allan over 1 year ago in reply to Garmin-Kevin

Hi Kevin,

Whats the hold up???
12 days since you went missing.

Are Garmin gonna solve this???

Its frustrating and we are all disappointed with Garmin support.

0 MarkGFC over 1 year ago in reply to Allan

Allan, I agree. Integrations between platforms can be complicated but in this case, the signposts are very clear. Many users have said the issue began on a certain date and Garmin must know if anything was done on that date which changed the delivery of the weight data to Apple Health.

I doubt this issue is very high on Garmin's bug fix list though because there's probably little or no financial motivation for them to dedicate resource to investigating the problem.

0 Fraa over 1 year ago in reply to MarkGFC

I agre too

0 mikewilson583 over 1 year ago in reply to Garmin-Kevin

Index
Nov 9
nov 8
yes
yes
US

0 Garmin-Kevin over 1 year ago in reply to 20rusty

20rusty can you answer questions 1-3 as well? I do not see any Garmin Index Scale listed in your Garmin Connect account.

0 kizzasly over 1 year ago in reply to Garmin-Kevin

Still an issue for me after deleting and reinstalling the GC app. iPhone 13 Pro.. iOS 16.1.1.. GC app 4.61.1.3

1. Index S2

2. November 29th

3. October 24th

4. Yes

5. Yes

6. Australia

0 martin.maggiore over 1 year ago

Any updates on this? Not worked for almost a month now and the scales are advertised as working alongside Apple Health, which at the moment, they do not

0 Garmin-Kevin over 1 year ago

We do not currently have any new information on this report just yet but hope to have something to address this in a future software update. At this time, we do not have a timeline for the release of this future software update. Thank you for your patience with us while we work to investigate this issue.