Ghost ftp for cross-country skiing? Never ever started an activity!

I noticed that I have an ftp for cross-country skiing at Garmin Connect. However, I have never recorded any cross-country skiing activity. How can i delete this ftp?

Top Replies

Garmin-Sierra over 1 year ago +3 verified

Hello everyone,

We have not forgotten about this disruption. I apologize for the delay, but it's still under active investigation.

I will update this thread when I know more.
Garmin-Sierra over 1 year ago in reply to ColinvZ +4 verified

Hi ColinvZ,

I'm very sorry to anybody who is experiencing this. Your comments have been heard, and I've seen progress on the report. It is still under investigation and is still escalated.

I'm…
Garmin-Kevin over 2 years ago +3 verified

All,

Thank you for the information that you have provided. We will continue our investigation and post any updates in this thread. Thank you in advance for your patience while we continue this investigation…
Garmin-Kevin over 2 years ago +0 verified
All, if you see a Cross Country Skiing FTP without having any Cross Country Ski activities saved in your account, please reply with the following:
1. In what country do you live?
2. Do we have your permission…
shokked over 2 years ago +12

Has anyone else this problem?
ultracyklist over 2 years ago in reply to Dr Phil +10

For me it is a problem that Garmin reports results/status from an activity form that I have Never Ever performed while using my watch.
shokked over 2 years ago in reply to Dr Phil +5

I just want to get rid of it.

All Replies

0 Garmin-Kevin over 1 year ago in reply to FrankBMUC

Hello FrankBMUC Unfortunately, the time frame for each reported disruption to be resolved can vary significantly. We must find a root cause, then evaluate possible solutions, and then ensure this does not cause further disruptions before anything is released publicly. I can assure you that we are working on this diligently and will pass along any new info as it becomes available. We apologize for any inconvenience that this has caused you and appreciate your continued patience with us while we work to investigate this report..

0 tttedp over 1 year ago in reply to Garmin-Kevin

thanks Kevin. Can you say if this will be an individual account fix or something addressed in a firmware push? I've never cross country skied with my Garmin.

0 FrankBMUC over 1 year ago in reply to Garmin-Kevin

Yes, I understand but many users are asking frequently and no update was provided yet, except for asking for more and more data, there should be enough by now. Maybe you can announce that the data collection is closed and provide a timeframe for the next steps and how it will be fixed (e.g. firmware update). It would even be better if you said it will take a year than not getting an update at all. The users just want to be informed.

0 Edgar83 over 1 year ago in reply to Garmin-Kevin

Please add me to the list of people affected

Italy
Yes
Ok, I'll try
Oneplus 8T

0 mweber01 over 1 year ago

Same issues here. Funny thing, it’s telling me my cross country skiing ftp was recorded May 13th, and not only have I never cross country skied, I don’t have any activities performed on May 13th.

0 corywingerter over 1 year ago

same issue here

0 RukBar over 1 year ago

Same here - cannot remove it - seems to be associated with my fenix 6 (shows as power zone in user settings for this device only).

0 Hugo_Pereira over 1 year ago

Same here…

0 Hugo_Pereira over 1 year ago

Same here…

0 Seeking_signal over 1 year ago in reply to Garmin-Kevin

1. USA

2. Yes

3. Have never connected Forerunner 745 to PC, but will give it a try

4. Google Pixel 7 Pro, current Android version 13.

Cross Country Skiing FTP is based on May 12, 2022 activity (like another poster in this thread, and another on May 13, 2022 (different time zones?)).

I didn't see a thread about this in the Mobile Apps & web > Android community but the issue doesn't appear to be related to Android vs iOS. Something server side.

EDIT: I uploaded the 8.96MB file, contacted "Isabella" via support chat, and she said she would catch Garmin-Kevin and add me to the case. I was told he will typically reach out by email for follow-up. I encourage others to do similar if you have the upload bandwidth. FYI, I am on Windows 11 and did not need to install Garmin Express - Windows recognized the Forerunner 745's internal storage.