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Ghost ftp for cross-country skiing? Never ever started an activity!

shokked

I noticed that I have an ftp for cross-country skiing at Garmin Connect. However, I have never recorded any cross-country skiing activity. How can i delete this ftp?

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  • 0 in reply to FrankBMUC

    Hello  Unfortunately, the time frame for each reported disruption to be resolved can vary significantly.  We must find a root cause, then evaluate possible solutions, and then ensure this does not cause further disruptions before anything is released publicly. I can assure you that we are working on this diligently and will pass along any new info as it becomes available.  We apologize for any inconvenience that this has caused you and appreciate your continued patience with us while we work to investigate this report..  

  • 0 in reply to Garmin-Kevin

    thanks Kevin. Can you say if this will be an individual account fix or something addressed in a firmware push? I've never cross country skied with my Garmin. 

  • 0 in reply to Garmin-Kevin

    Yes, I understand but many users are asking frequently and no update was provided yet, except for asking for more and more data, there should be enough by now. Maybe you can announce that the data collection is closed and provide a timeframe for the next steps and how it will be fixed (e.g. firmware update). It would even be better if you said it will take a year than not getting an update at all. The users just want to be informed.

  • 0 in reply to Garmin-Kevin

    Please add me to the list of people affected

    1. Italy
    2. Yes
    3. Ok, I'll try
    4. Oneplus 8T
  • 0

    Same issues here. Funny thing, it’s telling me my cross country skiing ftp was recorded May 13th, and not only have I never cross country skied, I don’t have any activities performed on May 13th. 

  • 0

    Same here - cannot remove it - seems to be associated with my fenix 6 (shows as power zone in user settings for this device only).

  • 0 in reply to Garmin-Kevin

    1. USA

    2.  Yes

    3.  Have never connected Forerunner 745 to PC, but will give it a try

    4.  Google Pixel 7 Pro, current Android version 13.

    Cross Country Skiing FTP is based on May 12, 2022 activity (like another poster in this thread, and another on May 13, 2022 (different time zones?)).

    I didn't see a thread about this in the Mobile Apps & web > Android community but the issue doesn't appear to be related to Android vs iOS.  Something server side.

    EDIT: I uploaded the 8.96MB file, contacted "Isabella" via support chat, and she said she would catch Garmin-Kevin and add me to the case.  I was told he will typically reach out by email for follow-up.  I encourage others to do similar if you have the upload bandwidth.  FYI, I am on Windows 11 and did not need to install Garmin Express - Windows recognized the Forerunner 745's internal storage.