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Spotify CIQ App not working correctly

Garmin-Matthew
over 4 years ago

We are investigating reports that the Spotify CIQ App not working correctly and we are wanting your feedback. Please provide some details about what is occurring when you try to use or setup the Spotify Connect IQ App. Below are just a few questions we would like answered.

  • What kind of phone are you using?
  • What Garmin Device do you have?
  • When was the last time Spotify worked correctly?
  • Does the problem only happen with a specific Audio File?
  • Are you using Public WiFi? (Using a Wi-Fi Device on a Captive Portal)
  • 0 over 4 years ago

    iPhone Xs Max, Forerunner 945. Both on latest firmware / ios versions.

    Issue #1 -  Wifi Error 700 when I try and sync playlists, I have to use a router that is ONLY 2.4Ghz for Spotify, using a router that is a dual band with 5Ghz, I'm unable to sync. However doing the Wifi test from within the Garmin Connect App, tells me the wifi connection test is successful.

    Issue #2 - (Sometimes but fairly often) Spotify CIQ App freezes after connecting BT headphones and refuses to change track, playlist or to play / stop tracks. Trying to use either the watch buttons or the headphone buttons to stop / start does nothing. Disconnecting BT headphones and reconnecting doesn't resolve issue. Only solution is to restart Watch, after which it works again. 

  • 0 over 4 years ago in reply to thetrickstergib

    - When you use the Dual Band Router, are both bands enabled? If so, what is the make/model of your router?

    Issue #2 What make/model of headphones are you using with your Forerunner 945? 

  • 0 over 4 years ago in reply to Garmin-Matthew

    The dual band router is a home fibre router, there is no way for me to configure the router to be single band only as the ISP have changed the default login! Cheeky

    Its a Huawei EchoLife EG8145V5 Fibre Router. 

    Headphones are Jabra Elite Sport Buds

  • 0 over 4 years ago

    iPhone 7. First avenger watch. New watch so it hasn’t worked. In the iq app it says that Spotify is installed, but it doesn’t show on my watch. I have tried uninstalling and reboting, but it still doesn’t work. Uset my privat wifi.

  • 0 over 4 years ago

    iPhone 6s

    garmin 245music 

    spotify stops at 98% and then says failed. 

  • 0 over 4 years ago

    iPhone 7

    Forerunner 945

    Spotify has never worked on this watch.

    I am trying to download podcasts but they sync % never moves beyond 0.

    I am on a private WiFi at a university, where it requires a specific log-in.

  • 0 over 4 years ago

    iPhone 7

    Forerunner 945

    Spotify has never worked 

    I am trying to download podcasts, but the watch won’t download past 0%.

    I am on a private WiFi at a university campus.

  • +1 over 4 years ago

    I am using IPhone 7

    I have the forerunner 945

    i haven’t used Spotify on my watch before.

    I have been trying to download podcasts, but each time Spotify won’t sync past 0%. It says sync failed.

    I am using a private WiFi on a campus.

  • 0 over 4 years ago

    iPhone X

    fenix 6x sapphire 

    ~Dec 2019

    No

    No.

    Please help. I find Connecf IQ is having a download error and the watch itself repeatedly says no internet connection after I select music to sync to. The WiFi works and is password-protected.

    OC

  • +1 over 4 years ago

    Iphone XR ios up to date

    vivoactive 3 music

    spotify worked fine until I tried to sync a new playlist, last time I tried to add a playlist 6+months ago

    all music content via spotify

    not public wifi, tried 2 different wifi sources, still just get 0% sync followed by sync failed

    turned off/on every thing, synced, tried removing spotify and reinstalling all to no joy