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Garmin connect keeps logging out since last update iOS

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

Top Replies

Teto over 5 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Saltarelli over 4 years ago in reply to Teto +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Ed C. over 5 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

All Replies

0 MickyBiker over 4 years ago

All working fine fine for me now for the last few days with latest iOS v13.3 & connect app 4.25.2.1.

FR 935 has also had update via Connect app / BT to v15.00 and seems stable

+1 MickyBiker over 4 years ago

All working fine fine for me now for the last few days with latest iOS v13.3 & connect app 4.25.2.1.

FR 935 has also had update via Connect app / BT to v15.00 and seems stable

0 NowOrNeverNow over 4 years ago

STILL not working with latest iOS on an iPhone X with F6, VivoSport and VivoMove HR.

Once again, Garmin are proving that although they make good products, they are let down by their software and firmware teams. How one company can consistently bodge not only the release of their new products (F6 launch overshadowed (and still) plagued with software/firmware issues) but also alienate legacy customers by making the Connect App unreliable is quite a feat of 'skill'.

Garmin do more damage to their brand and reputation than any competitor could.

0 oysterpenguin over 4 years ago

Called support today. They are aware, and "have a pretty good idea what's going on" and that was that. no fix, no aplogies, not anyhting. just we know, and we haven't got a fix for you.. awesome. great hardware. atrocious software.

0 colakyes over 4 years ago in reply to Ed C.

I’d also like an email when you get a solution. This is so frustrating.

0 colakyes over 4 years ago in reply to Ed C.

I’d also like an email when you get a fix. This is very frustrating.

0 colakyes over 4 years ago in reply to bill.cahill

Thanks a bunch! This worked.

0 Jesperlander over 4 years ago

Have the same problem. Software is up to date. Contacted support but they will not do anything. The answer is that they will wait to see if more than me has the problem. This is a month ago and we still have the problem

0 markwestwooduk over 4 years ago in reply to 2702771

Same here - it’s a pain having to log in every day

0 Ben H over 4 years ago in reply to bill.cahill

Thanks for posting. This did not work for my Fenix Chronos + iPhone X but useful to have another suggestion to try.