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Garmin connect keeps logging out since last update iOS

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

Top Replies

Teto over 4 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Saltarelli over 4 years ago in reply to Teto +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Ed C. over 4 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

All Replies

0 daveoliphant over 4 years ago

I have the same issue. I’m on an iPhone X and all software is up to date. Have reinstalled Connect but the issue remains

0 daveoliphant over 4 years ago

I have the same issue. I’m on an iPhone X and all software is up to date. Have reinstalled Connect but the issue remains

0 Darre80 over 4 years ago

Yeah count me in

0 Former Member over 4 years ago

Yup same here, iPhone Xs with vivoactive 3 and edge 1030

0 occamsrazorben over 4 years ago

Same here but for last couple weeks, and today’s new GC version has NOT fixed it for me. Basically makes the whole thing unuseable. This needs to be fixed as top priority...

0 Teto over 4 years ago

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have to then re add and go through basic setup settings for each device every time (e.g. setting portrait mode on watch face).

This is incredibly frustrating, the app, prior to iOS 13 just worked. Now there’s issues with gpx imports and this and it’s making the user experience pretty awful to be honest. Gah!

Please can someone from Garmin let us know if a fix is in the works?

0 hilliard999 over 4 years ago

Same here iPhone XR, very frustrating !!!

0 Wilmil52 over 4 years ago

Having similar issue with vivosmart 4 and iPhone with iOS 13. Won’t completely sync unless go through connection with computer. Not usable!

0 4121671 over 4 years ago

I'm having the same issue with my Vivomove HR. It is completely hopeless. I have to reconnect several times a day, and that really shouldn't be necessary. I'm using an iPhone 11 with the latest update.

0 Ed C. over 4 years ago

Anyone report this as a bug? Does Garmin monitor these forums? I'm new here.

Here's the link: https://support.garmin.com/en-US/?contactOverride=true&productID=73207&tab=topics