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Garmin connect keeps logging out since last update iOS

Former Member over 5 years ago

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

Top Replies

Former Member over 5 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Former Member over 5 years ago in reply to Former Member +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Former Member over 5 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

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0 Former Member over 5 years ago

Same issue on XS Max, going on three months - extremely annoying.

After every run I get Longest run, Fastes 1k bla bla, since some stats are reset.

This fix is LOOONG over due..!

0 Former Member over 5 years ago in reply to Former Member

Hi! Try this. If GC asks for sign in, just end the app (swipe up from the bottom of the screen and pause slightly in the middle of the screen) do not log in. The try opening it again. It works for me. But it is weird.

+1 Former Member over 5 years ago in reply to Former Member

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.

0 Former Member over 5 years ago

I have an iPhone 11 with 13.3 IOS. Same problem.

0 Former Member over 5 years ago

I have an iPhone 11 on iOS 13.3. I have the same problem.

0 Former Member over 5 years ago

Battery on old Vivsmt 4 quit charging replaced with new one, first restart lost all my previous data. Several years worth. Terribly pissed at this point.

0 Former Member over 5 years ago

Am unable to connect my Forerunner 920XT via blue tooth to my iPhone X

0 Former Member over 5 years ago

Same issue, looking for a fix. Iphone X, IOS 13.3 Garmin fēnix 3HR

0 Former Member over 5 years ago

Had this problem for a month now. It’s a joke. How can Garmin expect people to pay out so much on a watch and have so many issues using the app. I’ve only just upgraded my vivoactive to the new Fenix 6 and have had problems ever since buying. Not acceptable to be paying £700 for a watch to have to content with these problems.

0 mirek over 5 years ago in reply to Former Member

It is place only for users, don’t worry Garmin reads this threads. (joke but truth)