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Garmin connect keeps logging out since last update iOS

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

Top Replies

Teto over 5 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Saltarelli over 4 years ago in reply to Teto +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Ed C. over 5 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

All Replies

0 Brecon9433 over 4 years ago in reply to k_seegs

It doesn’t make any difference.
tried it and still keep getting logged out.
Also tried a hard reset and it made no difference

0 8019600 over 4 years ago in reply to Ed C.

Hi Garmin.

Any update on a fix for this ?

thanks

jd :-)

0 bill.cahill over 4 years ago

I *think* I found a workaround. Here's what I did:

1. Cleared the Safari cache / cookies (Settings --> Safari --> Clear History and Website Data). I did this in response to one of the other suggested answers. It may not be a necessary step.

2. Log into the Garmin Connect (website not app) on Safari (force the login on Safari) and check "Remember me". My thinking is this forces the login cookie to be saved.

3. Log into Garmin Connect Mobile,

4. Add the GPS device.

So far, so good for me. I've shut down my phone (iPhone 11), force-closed the app, etc. and GCM has not lost the login / GPS device (yet).

My guess is that the app uses the login cookie, and the current version of the app is not setting the cookie correctly.

0 6893752 over 4 years ago

Garmin,

Have there been any updates on this? I have tried the suggestions below but nothing happened.

CDL

0 JVHick over 4 years ago

Same issue - count me in. It won't even recognise my 935 now! Frustrating as.

0 Darre80 over 4 years ago

Mine is working fine now after the iOS 13.3 update with latest GCM

0 2613673 over 4 years ago in reply to Ed C.

Could you send me the solution when you guys have one?

0 Dekkamap over 4 years ago

And me, so so annoying, Garmin, please fix this problem before my Instinct watch and iPhone both get flung

0 k_seegs over 4 years ago in reply to Dekkamap

Mine is working since the latest iOS update

0 9561763 over 4 years ago in reply to Dekkamap

At the end I have decided to send it back and bought an Apple Watch 5 so now everything works perfectly. The end.