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Garmin connect keeps logging out since last update iOS

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

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Teto over 5 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Saltarelli over 4 years ago in reply to Teto +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Ed C. over 5 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

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0 Ed C. over 4 years ago in reply to MickyBiker

Ok...you didn't specify to start with the power off. I did the hard reset as described with the power off and that worked for me. Thanks!

Have you noticed that the hard reset affected your phone in other ways?

0 david.haberthuer over 4 years ago in reply to MickyBiker

I tried this with my phone turned off

MickyBiker said:
“Press & release volume up

Press & release volume down

Press & hold power/lock until Apple logo appears then release”

This did *not* help, this morning I had to log in again to Garmin Connect and add my watch again...

iPhone SE, Forerunner 935

0 MickyBiker over 4 years ago in reply to david.haberthuer

It also failed for me agin this morning.

I have contacted Garmin support again

I’m sure it’s the Connect app that’s at fault & requires a bug fix, but at least it worked for a while.

0 k_seegs over 4 years ago

I’ve just noticed that if you skip the setup prompt when you open the app, it went straight in and synced first time. Not saying it’ll work every time but it couldn’t find my watch, so pressed skip, it went to the dashboard, pressed sync and it worked. Worth a shot.

0 9561763 over 4 years ago

Same here, very frustrating, just bought Garmin Fenix 5s plus but Garmin connect does not perform efficiently, furthermore many apps can not be downloaded, or at least I do not succede in sending them to the watch... very irritating such a lost of time

0 Ycoty over 4 years ago

Same problem here. ipohne XSmax & fenix 5xPlus

0 8950568 over 4 years ago

Same here 11 Pro with fenix 5 Plus.

It logs me out, and it forgets my watch. I have to log in, then repair my watch, very frustrating, just moving from Android.

0 kamkaz13 over 4 years ago

I cleared the cache on my iPhone XR and that fixed the problem....

I tested it by shutting my iPhone off after I did this. Next time I started it up it went right into the app without requiring sign in or pairing...

How to clear cache on iPhone & iPad

Open Settings.
Swipe down and tap Safari.
Swipe down again and tap Clear History and Website Data, tap it once again to confirm.

0 k_seegs over 4 years ago in reply to kamkaz13

How does clearing safari data clear the cache for the app?!

0 Andrii Kuzminskyi over 4 years ago

the same for me