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Garmin connect keeps logging out since last update iOS

Former Member over 5 years ago

Ever since the last update 3 days ago, Garmin connect keeps logging me out of my mobile app and I have to reconnect and re-sync my Fenix5 with the app. It is very frustrating.
I am on an iPhone 11pro and all software up to date.

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Former Member over 5 years ago +5

Same issue here. iPhone 7 running latest iOS (13.2) and Garmin Connect app (4.25).

Every time my phone turns off due to low battery the Garmin Connect app logs itself out and removes my 2 devices. I have…
Former Member over 5 years ago in reply to Former Member +4 verified

Hi! Try this. If GC asks for sign in, just end the app (double click home button and end GC) do not logo in. The try opening it again. It works for me. But it is weird.
Former Member over 5 years ago +3

Answer from Garmin support: "... I am sorry that this happens when you power the phone off. This is something that has been reported and we are working on correcting it. I have added you to the case…

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0 mirek over 5 years ago

Hi everybody, can you update app rating in AppStore? I don’t know how long I need wait for this fix :/ Maybe if all users set one star in AppStore something is hapend...

0 Former Member over 5 years ago in reply to Former Member

Dunno TBH apart from a post further up this thread that suggested they were, but I have emailed them personally.
Sadly the Connect customer support dept are on Hols 28/29th Nov, and even then quote a week or so to reply, so don’t hold your breath on a fix (if they are working on one which allegedly they are )

0 oysterpenguin over 5 years ago

4 Garmin devices to re install everyday on connect. I’m so over Garmin's software.

0 Former Member over 5 years ago

Yep I’m on iPhone 11 and logs out I didn’t realise then lost the sync with my Strava account

0 Yannig over 5 years ago

Same issue for me : Fenix 5 14.20, iPhone XS, iOS 13.2.3, Garmin Connect 4.25.1

0 Former Member over 5 years ago

I have had a reply from Garmin connect support.

Basically I’ve cleared the cache on my iPhone11pro & all seems to be working normally again.

“Press & release volume up

Press & release volume down

Press & hold power/lock until Apple logo appears then release”

Similarly clearing cache on older iPhones should help. The exact method depends on which iPhone generation it is.

0 Former Member over 5 years ago in reply to Former Member

So following this procedure your Connect app is no longer logs you out when you power down and then power up your phone?

0 Former Member over 5 years ago in reply to Former Member

Correct.

0 Former Member over 5 years ago in reply to Former Member

iPhone 8P does not have this feature -- can only 'clear the cache' of specific apps. I offloaded the app (deleted the app but kept the data) and then re-installed it but am still having the problem. Others above have deleted and reinstalled the app (I presume with the data as well) and it's still happening. Glad it worked for you.

0 Former Member over 5 years ago in reply to Former Member

Yes it does.
It’s just an iOS hard reset.
Garmin called it a cache clear.
same process on an iPhone 8