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Steps not syncing properly to Connect app

JJTri
over 5 years ago
Pretty much as the title says, my watch is showing total steps for the day and the app is showing a few thousand less when I sync. It’s been happening last few days, and unless I can complete a 5k in less than 2000 steps im pretty sure its not right?

I have tried reinstalling the app on my phone but to no avail, anyone any ideas?
  • 0 over 3 years ago

    I solved on my Garmin 920xt by deleting all downloaded watch faces (even if not using them) and the steps started correctly syncing. No issues for 3 or so months. I have since upgraded to forerunner 945 with no issues to report. 

  • 0 over 3 years ago

    Has anyone found a solution to this? seems to be a problem for a lot of people? 

  • 0 over 3 years ago in reply to tomby

    I deleted all downloaded watch faces (even if using default) and that worked for me. 

  • 0 over 3 years ago in reply to HughFeeley

    Thanks, but i don't have any downloaded watch faces to delete 

  • 0 over 3 years ago

    I have had the problem for a long time but finally found out what went wrong. My phone time was not synced with the network and was 3 minutes off compared to the timezone garmin connect was in. Therefore it synced but it seems the last 3 minutes were sort off overwritten. When syncing more often the more out of sync I was 

  • 0 over 3 years ago

    Hi there!!!!!!! I have the same problem! i swear this didnt happen before but I am pissed off. Everynight before I go to bed I take a picture of my watch, sync it a few times to my phone, and then I screenshot the steps and the step details. My Steps details are always off... worse so far, off b 1500 steps.

    The other day I called Garmin and told them. They told me to reset my watch. Did that, one week later the issue is still Occurring. I have emailed them screenshots, and even emailed their development team. I have not heard anything back.

    So I'm just going to spam them everyday on their facebook and post a collage of how inconsistent their app is. I am pretty sure its not the watch after seeing pictures from this post, I encourage you to do the same and make them listen to you. 

  • 0 over 3 years ago in reply to rose2dimples

    It took me some time but what happend was that my phone was not in sync with the phone network time, i.e it was off for 3 minutes, the result was that the more frequent I synced the more steps I lost as it was overwritten in the cloud.

  • 0 over 3 years ago in reply to 7483763

    I have changed the setting of my phone to use the date and time of my phone network. I will keep you updated. I'll have to test it tomorrow as its 1030pm here. But so far not change on the steps. I'm still 500 steps off.

  • 0 over 3 years ago

    Same with my Vivofit 4. It’s dropped almost 4K steps and also over 300 resting calories on one day of my 4 day sync. The syncing issue has ruining my daily streak and I’m absolutely gutted!