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Garmin Connect app broken for Android tablets. Watch won't pair with the 4.75 release

Is the app broken for Android tablets? My watch won't pair with the 4.75 release of the app. Last successful sync was with 4.74.1

I do see the other posts in a related thread and can also see the complaints on the play store that indicate others are having the exact same problem. So I know I am not raising something new here.

But I was just on a chat with support and they said there is no known issue related to tablets. I would liked to know if Garmin is saying that the current version of the app does work with Android tablets (suggesting that I have some hardware problem) or if there is a fix coming. Does anyone have any info here?

Thanks!

Top Replies

Garmin-Sierra 8 months ago +8 verified

All,

I am very sorry for this disruption and for the frustration that it has caused. I can confirm that this only affects Android tablets.

We have an upcoming fix, but I am not sure when it will be released…
Garmin-Sierra 8 months ago +3 verified

All,

Thank you for your patience as we investigated and tested this fix. Garmin Connect (Android) Mobile version 4.76 has begun rolling out and will be available to everyone soon.

If you have any disruptions…
Garmin-Sierra 8 months ago in reply to 7168104 +1 verified

If anybody is having any issues with a connection to their phone, please view Garmin Connect App Bluetooth Troubleshooting. If the troubleshooting steps do not fix your issue, you will need to reach out…
Garmin-Sierra 8 months ago in reply to Zakheera +5

Zakheera

We have a fix for the Connect app to address the Tablet disruption that will be available very soon. I will update this thread when it's available.
9802214 8 months ago in reply to plus_ça_change +3

I have installed 4.75 on a mobile phone and that worked. It helped me prove that the watch was not broken. With 4.75 on a Samsung tablet with the same android version as the phone it doesnot work. I have…

All Replies

0 3506118 8 months ago in reply to seilogramp

I'm in same position, watch will not connect with phone since update. Was told by Garmain it's only tablets....... Questionable as there are many, many people on this forum with same problem of no connection to phone since update!

0 7168104 8 months ago in reply to Garmin-Sierra

I'm having the same issue with my Android phone and my Vivomove Trend. My watch keeps dropping connection with the app. I have to keep installing it as a new device, which works for a day or two, then the same thing again. It's only been the past week.

+1 Garmin-Sierra 8 months ago in reply to 7168104

If anybody is having any issues with a connection to their phone, please view Garmin Connect App Bluetooth Troubleshooting. If the troubleshooting steps do not fix your issue, you will need to reach out to Product Support directly:

Garmin Product Support

Thank you!

0 12345678 8 months ago

Same here with Samsung Tab a8 since 4.75. Did try many many times to connect without sucess. Uninstalled and reinstalled Connect unpaired my watch...nothing worked. Good to know that Garmin acknowledged their problem. Waiting for new release.

0 8694134 8 months ago in reply to 3326425

It appears as if Garmin isn't really interested in fixing this so in your case a refund wiuld be appropriate though it isn't a medical device and should not be relied on for medical information.

0 8694134 8 months ago in reply to 7168104

If this problem didn’t start on February 1 then it is a different problem.

0 NYanakiev7 8 months ago in reply to Bartk1990

Same issue here. S24 ultra

0 Zakheera 8 months ago in reply to Garmin-Sierra

You are promptly suggesting help for phone users but why Garmin is totally silent on the status of App 4.75 fiasco? Why it is not possible for providing 4.74.1 Version App during your team of Engineers solve the problem with 4.75? Please ask Garmin management to come forward like compassionate human beings.

0 Garmin-Sierra 8 months ago in reply to Zakheera

Zakheera

We have a fix for the Connect app to address the Tablet disruption that will be available very soon. I will update this thread when it's available.

0 4597607 8 months ago in reply to Garmin-Sierra

Good to here