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Garmin Connect app broken for Android tablets. Watch won't pair with the 4.75 release

9729969
5 months ago

Is the app broken for Android tablets? My watch won't pair with the 4.75 release of the app. Last successful sync was with 4.74.1

I do see the other posts in a related thread and can also see the complaints on the play store that indicate others are having the exact same problem. So I know I am not raising something new here.

But I was just on a chat with support and they said there is no known issue related to tablets. I would liked to know if Garmin is saying that the current version of the app does work with Android tablets (suggesting that I have some hardware problem) or if there is a fix coming. Does anyone have any info here?

Thanks!

  • 0 5 months ago in reply to 7893239
    • Thank you for the acknowledgement ... I actually bought another watch because I thought my old forerunner 35 died ....I was dismayed that the 35 was discontinued...as I said I'm older and not techy Heart eyes.I've always referred  to my 35 as a Russian utility type watch ... guess thats not politically correct now ....ive never been able tontouch screen...so the new watch is beautiful  looking but does nothing but tell time and is used as an alarm
  • 0 5 months ago in reply to 4581155

    I will ride more then a few miles for you ...you are an absolute inspiration...but kilometers sound better ...

  • 0 5 months ago in reply to 4581155

    I like "Russian utility watch." Funny! Reminds me of an old hamburger commercial featuring a Russian fashion show. It's ok now I guess with everybody mad at everybody else. And now we're all mad at Garmin unfortunately.

  • 0 5 months ago

    Garmin, if you care (which you are showing you dont), I had planned to replace mine and my daughters garmin watches this year for upgrades.  Before this, I was 100% decided to purchase garmin products.  Thats now down to 1-2% likely.  Get this fixed or it will be 0%.

  • 0 5 months ago in reply to 8649209

    I went to Garmin after it became clear that the other big tracker company is winding down after a buyout. I will probably get a Polar. I've used their wrist and chest band HR monitors years ago and they worked well for me.

  • 0 5 months ago in reply to cliveybme

    My guess is they are concentrating on development of the current beta app and will expect that to fix the problem. 

  • +1 5 months ago

    All, 

    I am very sorry for this disruption and for the frustration that it has caused. I can confirm that this only affects Android tablets.

    We have an upcoming fix, but I am not sure when it will be released at the moment. I will update this thread when it is available. 

    Thank you for your understanding. 

  • 0 5 months ago in reply to Garmin-Sierra

    I have a Vivomove 3s which was connected to my Android phone with no problem.  Following the update, watch disconnected from Andrpid phone and have been unable to reconnect.  After having 3 exchange watches for different faults under warranty, with no connection I'm now thinking maybe it was a very bad disicion buying Garmain Watch. 

  • 0 5 months ago in reply to 3506118

    ,

    I'm sorry to hear that you're having connection issues. This thread, however, is regarding a bug with Android Tablets (not phones). Please reach out to Garmin Product Support to troubleshoot with a live agent.

  • 0 5 months ago in reply to Garmin-Sierra

    Thank you for the reply ...will try to be patient and wait for the fix