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Garmin Connect app broken for Android tablets. Watch won't pair with the 4.75 release

9729969
8 months ago

Is the app broken for Android tablets? My watch won't pair with the 4.75 release of the app. Last successful sync was with 4.74.1

I do see the other posts in a related thread and can also see the complaints on the play store that indicate others are having the exact same problem. So I know I am not raising something new here.

But I was just on a chat with support and they said there is no known issue related to tablets. I would liked to know if Garmin is saying that the current version of the app does work with Android tablets (suggesting that I have some hardware problem) or if there is a fix coming. Does anyone have any info here?

Thanks!

  • 0 8 months ago in reply to 3506118

    Had an email from Garmin suppourt requesting crash logs and other under-the-bonnet app info.

    Unfortunately I've reinstalled V4.74 - which is working - and there's no way I'm reverting to 4.75 just so I can send them proof/info on why it's not working...

  • 0 8 months ago in reply to 3326425

    It helps them but not us. 

  • 0 8 months ago in reply to 8694134

    Not really it's a significant problem so easily reproduced by themselves and their development teams. It's not rocket science. They are just form filling but heaven help us if they really do need a users example.

    Just imagine.. the huge number of folks on the Play Store and those active here on this Forum eacxh sending them crash logs. 

  • 0 8 months ago in reply to 3712072

    They requested crash-logs, screenshots and other informations from me as well and I sent them everything.

  • 0 8 months ago

    Mine stopped syncing Wednesday with my phone (Android) I tried uninstall and reinstall didn't work. Then a colleague said they were having same issue. This looks more like a garmin connect issue

  • 0 8 months ago

    Mine stopped syncing Wednesday with my phone (Android) I tried uninstall and reinstall didn't work. Then a colleague said they were having same issue. This looks more like a garmin connect issue

  • 0 8 months ago in reply to 7072744

    Garmin has admitted this. It started Feb. 1.

  • 0 8 months ago in reply to 7072744

    Same with mine, all working fine until update.  Android mobile unable to connect with Vivomove 3s.  Did same uninstall, reinstall etc.   There is obviously a major system error with Garmain update.  Only have to read the amount of people complaining within the Forum.  This is my 3rd watch due to them failing under warranty, all replaced by Garmain, now this update failure.  'Samsung' seems to be the best bet.......... 

  • 0 8 months ago in reply to 3506118

    I chatted with them just now and all they seemed to be interested in was my email address and watch serial number.  Ie my identity.  No recognition of the problem or seemingly any acknowledgement of the issue...... Not helpful and not very impressed. 

  • 0 8 months ago in reply to 2469206

    What country are you in? Was it a US call center?