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Can’t connect to Garmin Connect IQ

7603790
over 2 years ago

For 24 hours now, I have been unable to login to Garmin Connect IQ. I use an iPhone and Venu device and am based in the UK. 
every time I try to connect using th App, I select my account and press “continue”. I then click the boxes to agree to the EULA and confirm that I’m 16+ years old. I then press next, but every time I am sent back to the Welcome screen. 
I’ve tried uninstalling and reinstalling the App; disconnecting my Venu; rebooting it; restoring to factory settings but I can’t get the App to connect. 

  • 0 over 2 years ago in reply to 6962538

    Hello .  We previously resolved this with a backend update, but I am happy to open a new investigation for you.  

    So that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 over 2 years ago in reply to Garmin-Kevin

    Hello. Please email me. You can view/access my garmin account. I am from Macedonia.

    Thanks Kevin!

  • 0 over 1 year ago in reply to Garmin-Kevin

    I am having the same issue in Austria.  I am connected to the mobile app and device with no problems.  When I want to connect to the Connect IQ app, I check that I accept the cookies and then the screen goes white and nothing happens.  Is there somthing I need to do on my Iphone 13 pro?  I am using the Garmin Edge 1000.