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Vivoactive 3 Update 7.80

Former Member
Former Member over 3 years ago

The battery drains rapidly since the update. From previous version to 7.8...the battery would last 6-7 days, now it is drained in less than 12 hours. Doesn't seem like a hardware problem, can I load the 7.70 software?

  • 0 over 3 years ago in reply to 4972021

    Turning off the HR sensor does not help in my case (as well as for many other people on this thread).

  • 0 over 3 years ago

    please contact Garmin support and insist on replacement and refer to this forum. I and some others here in the Forum got a new VA3. Support offered me a new one without any discussion needed.

  • Former Member
    0 Former Member over 3 years ago in reply to brianj25us

    I have the same problem with mine since the 7.80 update. I have found out that when I charge it and unplug it the battery will drop fast. Then I plug it back in and afer it has been at 100% for about 30 minutes I unplug it and power it down. Then wait a minute and turn it back on. Then I get it back to normal and get 5 tob7 days depending on my gps use. I hope they get a fix soon because this is a pain.

  • 0 over 3 years ago

    Had the same problem. None of the fixes worked as previous posters have said.  Garmin Support have offered a “newly overhauled device” for a cost of £96.59 but as my device is out of warranty the NOH device only comes with 90 day warranty. My concern is paying another £96 and in 4 months the same battery drain happens. I’m going to buy new from another brand. Shame, I really liked my Vivoactive. 

  • 0 over 3 years ago in reply to Barnacle_Boy

    No fixes work for me either. It is pretty clear r that this problem started for everyone when 7.80 rolled out. Which strongly suggests it's a problem with the firmware. Which strongly suggests our watches do not need refurbs (I do not believe everyone's batteries died on the same day). So I expect the offer to 'fix' your watch for 100 pounds is a bit of a red herring. I have come across people who still have this problem after refurb or buying a new VA3. Garmin needs a better 'solution' 

  • 0 over 3 years ago

    I am quite sure that this battery drain issue happened only to a small number of VA3 watches. And this is why Garmin won't fix this!!! 

    German support (I am from Austria) sent me a new VA3 instantly, when i contacted them. My watch was over 3 years old and heavily used. They didn't care, so I guess replacement is cheaper for Garmin than developing a bugfix for only a few watches.

    But it seems that Garmin deals with this problem in different ways in different countries and that doesn't reflect well on Garmin.

  • 0 over 3 years ago

    few weeks back, I reached out to Garmin support. They've replaced my vivoactive 3 for free. The new (well, it's refurb) seems to be working better. 3 days in and it's at 43%. SW version is already at 7.80

  • 0 over 3 years ago in reply to xenogear74

    got my replacement a little over a week ago and only charged once so far. 3 days in and still at 43%. SW version also 7.80

  • 0 over 3 years ago

    Same here. So sad. I used to be a Garmin Fan. Not anymore...  :-(

  • 0 over 3 years ago in reply to 9040964

    Bought after this problem amazfit gtr 3pro. A very good replacement for Garmin for a lower price.