The battery drains rapidly since the update. From previous version to 7.8...the battery would last 6-7 days, now it is drained in less than 12 hours. Doesn't seem like a hardware problem, can I load the 7.70 software?
The battery drains rapidly since the update. From previous version to 7.8...the battery would last 6-7 days, now it is drained in less than 12 hours. Doesn't seem like a hardware problem, can I load the 7.70 software?
be nice if Garmin Support would at least acknowledge problem.
Please stop giving canned answers.
What I've tried:
1) Factory reset (10 times). No watchfaces or any other CIQ apps. Same problem.
2) Full discharge and full charge leaving the cable connected for…
Hi, I am not a twitter Guy, but this is the kind of issues that should hit twitter
Hi sir. My watch went from working to battery drain without me changing any settings or installing any fancy stuff on it. I just use it to track my activities. The only thing that changed was your last software upgrade and it screwed-up my product big time and I expect you to fix it without you telling me to "turn the damn thing off and on again" all day long like a bad "IT Crowd" joke.
I had a rather confusing livechat with Garmin about this battery drain problem. I was told that ver 7.80 doesn't exist for the Vivoactive 3 (even though that's what my watch says is currently installed). I was told the latest software version is actually 6.30. I was told to sync my device with Garmin Connect to install 6.30, then reset device and restore default settings. Am I missing something?
it means in their eyes the vivoactive 3 watch is EOL and they don't really have a clue what's going on lol
Whoever you talked to was confused about the device under discussion. 6.30 is the current version for Vivoactive 4.
For me it started with 7.80 update. Garmin told me to uninstall all connect iq watch faces and reset but it doesn't make any difference. I don't feel this is an end user problem. Rather it's a firmware problem as far as I can tell. I have a similar problem with my partners Garmin Lily which has never worked. Until recently, Garmin haven't had much to say other than reset, reinstall, check for latest version, blah, blah, blah. Fortunately they have now acknowledged a problem with Lily. It would be really great if they could do same for vivoactive 3. It seems a fair few of us had this problem right after 7.80 update. .
same problem for me and to see if the problem was the update or the battery just try to set up an Activity with GPS, that should last, more or less, 6 hours.
In my case 10 hours without GPS and 6 hours with GPS, obviously and problem with the update.
Garmin Spain recognized itand said that garmin is working on it. they have the same problem for vivoactive 4.