Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

More Battery Issues

fedrusion
over 4 years ago

So ive had my vivoactive for some time, ive had my share of update related battery life issues :https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-3-3-music/150332/battery-life-after-update

About 1 wk ago I experienced a system freeze in the middle of the night requiring a reset, charge was very low so i plugged it in and have experienced the worst battery life to date now down to barely over 1 day. I have not had trouble in months with upwards of a week prior to last week. I'm on 7.4 and cant say for sure when i updated to this version since the only time i look if when i run into sudden battery related issues. My use case has not changed since ive been using my watch, primarily use for 24/7 HR tracking and almost all widgets turned off and nothing added from connect iq, watch face is a simple default picked to minimize battery drain.

  • 0 over 4 years ago

    I have the same issue - charged the watch yesterday afternoon and when I woke up around 2.30am it was completely dead. 100% to nothing in 10 hours. Charged again this morning but it has already dropped to 94% in 30 mins.

  • 0 over 4 years ago in reply to Swanee59
    Swanee59 said:
    I have the same issue - charged the watch yesterday afternoon and when I woke up around 2.30am it was completely dead. 100% to nothing in 10 hours. Charged again this morning but it has already dropped to 94% in 30 mins.

    Hello! Is the watch up to date? If not, please make sure to sync with Garmin Express on your computer. If so, please perform a factory reset on the device (Menu > Select Settings > System > Restore Defaults > Yes), charge the watch to 100%, and see how the battery life is. Also, do you have any Connect IQ content downloaded?

  • 0 over 4 years ago

    I have had issues with the battery drain for some time now. I have ignored it for as long as the battery lasted at least 2 days and was hoping for the issue to be resolved in a next update. However, for a month now, the battery lasts for half a day only (without GPS usage). I have tried factory resetting, beta updates, ... Data from garmin/debug/usage: 

    2-22-2021 20:45:41 UTC
    Software: 7.54
    Time on since last charge: 09:50:45 (35445 sec)
    Time in low power: 09:39:27 (34767 sec)
    Time with backlight on: 00:00:47 (47 sec)
    Time with GPS on: 00:00:03 (3 sec)
    Time with OHR active scan on: 00:00:00 (0 sec)
    Time with ANT active scan on: 00:00:00 (0 sec)
    Time with BLE active scan on: 00:00:03 (3 sec)
    Time with GCM connected: 09:48:17 (35297 sec)
    Time with NFC idle: 09:50:41 (35441 sec)
    Time with NFC wired: 00:00:00 (0 sec)
    Time with NFC card enabled: 00:00:00 (0 sec)
    Time with NFC BLE access: 00:00:04 (4 sec)
    Time with NFC test: 00:00:00 (0 sec)

    Device info when plugged in:
    Battery drain: 100.000000% -> 1.367188%
    Low battery message status: 0
    Current backlight mode: 3
    Current backlight brightness: 10%
    -----------------------------------

  • 0 over 4 years ago in reply to MarkoG
    MarkoG said:

    I have had issues with the battery drain for some time now. I have ignored it for as long as the battery lasted at least 2 days and was hoping for the issue to be resolved in a next update. However, for a month now, the battery lasts for half a day only (without GPS usage). I have tried factory resetting, beta updates, ... Data from garmin/debug/usage: 

    2-22-2021 20:45:41 UTC
    Software: 7.54
    Time on since last charge: 09:50:45 (35445 sec)
    Time in low power: 09:39:27 (34767 sec)
    Time with backlight on: 00:00:47 (47 sec)
    Time with GPS on: 00:00:03 (3 sec)
    Time with OHR active scan on: 00:00:00 (0 sec)
    Time with ANT active scan on: 00:00:00 (0 sec)
    Time with BLE active scan on: 00:00:03 (3 sec)
    Time with GCM connected: 09:48:17 (35297 sec)
    Time with NFC idle: 09:50:41 (35441 sec)
    Time with NFC wired: 00:00:00 (0 sec)
    Time with NFC card enabled: 00:00:00 (0 sec)
    Time with NFC BLE access: 00:00:04 (4 sec)
    Time with NFC test: 00:00:00 (0 sec)

    Device info when plugged in:
    Battery drain: 100.000000% -> 1.367188%
    Low battery message status: 0
    Current backlight mode: 3
    Current backlight brightness: 10%

    Okay, I would like to get this resolved for you. Are you in the US or Canada?

  • 0 over 4 years ago in reply to Garmin-Isabella

    Hi. No, I am from Slovenia, Europe.

  • 0 over 4 years ago in reply to MarkoG
    MarkoG said:
    Hi. No, I am from Slovenia, Europe.

    Okay, please contact your local Garmin Support so we can get this resolved for you. If you click on this link, down at the bottom there are options for Chat, Phone, and Email. 

    https://support.garmin.com/sl-SI/?productID=571520&tab=topics&topicTag=region_batterytips

  • 0 over 4 years ago in reply to Garmin-Isabella

    I have contacted them and they propose that I pay a fee of 150 € and get a replacement. Obviously, I find this kind of attitude towards customers unacceptable. However, I am still trying not to believe that a Garmin product is worthless after less than 3 years. But I am losing confidence...

  • 0 over 4 years ago

    I have the same issue as discribed in this topic, 2 weeks ago the battery went down from 3 days at a charge to one (SW 7.4). I contacted the support in EU (NL) and did the factory reset and SW updates, did not help. I'm now asking for a battery replace, but I did not get a reaction on that. Alternative solutions are welcome.

  • 0 over 4 years ago in reply to TjBijlsma

    I would also like to know why Garmin support in EU performs so much worse than the one in the USA. As stated before, an offer of replacement for a fee of 150 € (+both ways shipping costs), while current online retail price for a new unit is also 150 €, is a polite way to say you simply do not care. 

  • 0 over 4 years ago in reply to MarkoG
    MarkoG said:
    I would also like to know why Garmin support in EU performs so much worse than the one in the USA. As stated before, an offer of replacement for a fee of 150 € (+both ways shipping costs), while current online retail price for a new unit is also 150 €, is a polite way to say you simply do not care. 

    We apologize that EU is not able to offer a better option. Unfortunately, with us being in the US we can not go through options. You will have to go through Garmin EU to get this resolved.