More Battery Issues

fedrusion said:

So ive had my vivoactive for some time, ive had my share of update related battery life issues :https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-3-3-music/150332/battery-life-after-update

About 1 wk ago I experienced a system freeze in the middle of the night requiring a reset, charge was very low so i plugged it in and have experienced the worst battery life to date now down to barely over 1 day. I have not had trouble in months with upwards of a week prior to last week. I'm on 7.4 and cant say for sure when i updated to this version since the only time i look if when i run into sudden battery related issues. My use case has not changed since ive been using my watch, primarily use for 24/7 HR tracking and almost all widgets turned off and nothing added from connect iq, watch face is a simple default picked to minimize battery drain.

Hello! Can we have you perform a factory reset on the device (Menu>Settings>System>Reset>Delete Data and Reset Settings) and charge to 100 percent and see if you continue to see the same battery drain. If you do, please let me know. 

I will try this again, I did a reset yesterday and am at 41% at this moment after a charge to 100% and unplugging at 5pm est yesterday.

I also had the same issue last night.   I charged my device yesterday, woke up in the middle of the night with the watch restarting and it was at 15% when I woke up.    I'm also trying this fixed recommended by Garmin.  

did a full rest, charged to 100% and unplugged it at 2:54 now at 3:35 its already at 92%.

I'm going to disable my connect app and see if it improves the battery life, are there any known issues with connect causing battery life issues? possibly related to snyc settings in the app? Checking quickly as i type it looks like connect updated just over a week ago just prior to my new battery life issues starting.

disconnected from phone and connect app with no significant improvement 100%% at 4:07 to 94% at 4:50. 

fedrusion said:

disconnected from phone and connect app with no significant improvement 100%% at 4:07 to 94% at 4:50. 

Did you continue to see the rapid battery drain? Can you tell me how quickly it drained within 24 hours? Also, I would like to get this resolved for you, are you in the US or Canada?

I'm still seeing rapid battery loss. I am in the US, I honestly don't know how much its lost in 24hrs as I tried removing connect from my phone reinstalling and also resetting my watch. its around 60% loss in 20hrs. 

fedrusion said:

I'm still seeing rapid battery loss. I am in the US, I honestly don't know how much its lost in 24hrs as I tried removing connect from my phone reinstalling and also resetting my watch. its around 60% loss in 20hrs. 

Okay, may I reach out to you from Garmin so we can get this resolved?

absolutely

Great! I have sent you an email from Garmin.