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White Spot on Vivoactive3 Screen

Hi there, I suddenly have a white 'dead spot' on my watch screen. Nothing happened per say and I want to know what other peoples experiences were with having it repaired. Were you charged out of warranty?

Top Replies

JonnyM64 over 5 years ago +2

I've been in touch with Garmin. My watch is being replaced.
Former Member over 4 years ago in reply to Eskjon +2 verified

Update:

Garmin responded and sent me postage to send the watch to their service center. A week after I sent my watch to Garmin I received a replacement unit. No hassle, no questions just plain good service…
2841660 over 4 years ago in reply to 5447261 +1 verified

It's a dodgy batch. Seems to happen between 4 and 7 months after purchase. Just contact Garmin if it's still in warranty and they replace it free of charge.

All Replies

0 Linda_v33 over 5 years ago

This seems to happen to other watches as well. My Forerunner 245 Music developed a similar spot, only on the opposite site (near the light button/ 50 second mark). I have contacted Garmin support, as this seems to me a hardware failure.

[edit]: Garmin support sent me a new watch.

0 MukulAhluwalia over 5 years ago

Can anyone from Garmin provide feedback on this? I have a dot too on my Garmin Music Active 3

0 Lukabell over 5 years ago in reply to MukulAhluwalia

I send my to Garmin for repair, got a new one.

0 3138678 over 5 years ago

My dot magically appeared after a kitesurfing session. I assume it has something to do with water exposure.

0 Natxo_Baile over 5 years ago in reply to 3138678

As I said before all this white spots are water leakages. If the watch is in warranty contact Garmin they will replace it for a refurbished one (it works in my case) If not in warranty the good new is that if you take out this water the screen still working perfectly. Put the watch in to a box cover with rice and it will take out humidity and hopefully it will works... good luck

0 Linda_v33 over 5 years ago in reply to Natxo_Baile

Water leakages are not likely for my watch. I don't swim or shower with it. My watch is now at Garmin Suppprt and will be replaced, as it is only 4 months old.

+1 JonnyM64 over 5 years ago

I've been in touch with Garmin. My watch is being replaced.

0 1681748 over 5 years ago

I have the same problem with my Vívoactive 3 Music. The dot is at the 20 secs mark, and it's getting bigger every day. It appeared on a hot sunny day, and I wasn't close to water.

0 JonnyM64 over 5 years ago in reply to 1681748

Contact Garmin product support, I had my Vivoactive 3 replaced with a refurbished model.

0 9427809 over 5 years ago in reply to 1681748

Same thing happened to my watch today...do not know what to do