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Battery drains fast

8765792
over 4 years ago

Since the latest update I am having to charge my watch twice a day. It is currently 13months old. I was using it connected to phone and to monitor my heart rate all day, and it would last 2 days. Including monitoring my training twice a day.

Since the update I have had to turn off Bluetooth and HR monitor and it still only lasts half the day. I have changed the display and alot of the settings to increase battery, but it hasn't helped.

Yesterday I did exercise on the morning, but my watch on charge starts at around 0900, at lunch time my watch was at 100% so put it back on and by 1530 it was down to 35% using it just as a watch. 

  • +1 over 4 years ago in reply to jamesbeeby
    jamesbeeby said:
    How do we force Garmin to investigate?

    Anyone having this issue should contact Garmin Support, preferably by phone or chat. They will open a case or add you to the existing case.

  • 0 over 4 years ago in reply to seilogramp

    They don’t though. They ask you to delete some files and check what watch race you have and then tell you the hardware is failed and you need a replacement and (in my case) need to send them money for a replacement.

    They don’t investigate. A generic response of deleting some standard files isn’t investigating. Where is the analysis of the roll back of software to rule out software version issues? Either they know they have a wide scale hardware failure and want to just cash in rather than pay out or they just don’t give a damn.

  • 0 over 4 years ago

    I just started getting this same problem after 2 years of owning this watch. Watch barely lasts a day. It used to last a whole week. Now I’m charging every night. What the heck is going on? 

  • 0 over 4 years ago in reply to djnocturnal

    Same new awful one day of battery life after two great years.

  • 0 over 4 years ago in reply to djnocturnal

    Report it to Garmin, don’t just post here. They went through deleting files with me, turning off custom watch faces and then said my watch battery was dead and I needed to buy a new watch.

    there are far too many people with the exact same experience for this to be a coincidence but they aren’t monitoring this forum and claim my issue is not a pattern 

  • 0 over 4 years ago

    I've had my Vivoactive  3 or 4 yrs and battery life is pretty decent, was thinking of upgrading to a vivoactive 4 but looking at these coments on the 3 and 4 re battery life I'll keep loving my Vivoactive a bit longer.

  • 0 over 4 years ago in reply to jamesbeeby

    If they answer at all, I reported it 2 weeks ago and still NO answer. Poor service. 

  • 0 over 4 years ago in reply to Pejaok

    4 years is impossible and 3 too because the release date of vivoactive 3 was Q3 2017....

  • 0 over 4 years ago in reply to rvegafit69

    My Vivoactive3 is now burning through the battery at about 5% per hour, even after 4 hours on charge and stuff like Bluetooth disabled.  Spoke to them yesterday and they suggested taking any added widgets/faces off (I only had one third party face installed which never caused a problem anyway). I went as far as factory resetting the watch and disabling a load of default stuff and it's still rubbish. Will be back in touch with them Monday for an RMA as it's still just about in warranty. 

  • 0 over 4 years ago in reply to bigHUN

    Having the same issue. I can barely get through a day all of the sudden and its exactly a year old. Ready to return it if it doesnt get fixed.