Are you using Cloudflare DNS (22.214.171.124) on your network?
TL;DR: Index Scale, for unknown reason, does not work with Cloudflare DNS server.
Today I was debugging a similar connectivity issue. My Index…
I was having issues connecting to WIFI with my phone (a Samsung Note8). I tried using my Samsung Galaxy Tab S4 and it worked immediately. In my phone the Garmin Connect app still says that the WIFI setup…
Got a scale yesterday for Christmas and have spent too much of the holidays trying to get it connected. I gave up on the iPhone setup and used ant+ and a manual network setup to get as far as I have,…
I found setup of the Garmin scale to be a nightmare. I had no problem pairing the scale, but then the scale would timeout rather than connect to my home WiFi, so I could not complete the setup process.
Tech support was very patient and we tried: (1) an iOS phone; (2) an Android phone; (3) a Win 7 computer; and (4) a Win 10 computer. I have two different WiFi networks bridged together and it was the same for both routers. Finally, we tried removing the password from the router and that permitted me to complete setup.
Since the scale is now happily on my WiFi network, I probably can add the password back to the router, but would then have to disable the password again each time the scale needs to login to the network (e.g. after battery change or if the router lost power). Since that’s such a rare occurrence, this is not the worst kludge.
Just a head’s up in case anyone else runs into this and wants to save two hours on the phone with tech support!
Did you guys get this fixed? I have the same issue (I think) - although it appears to be connected to wifi without an issue but at the end of the upload progress I get an "X" and nothing gets updated to GC.
E.g. >>>>>>>>>>> X
Got a scale yesterday for Christmas and have spent too much of the holidays trying to get it connected. I gave up on the iPhone setup and used ant+ and a manual network setup to get as far as I have, thanks to all of your help in this forum. When I tap the scale now the "wrench" displays as the wifi icon pulses, it does this for 30 secs and the wifi signal appears to lock in at 3 bars, then an X appears in the far right hand corner (not next to the wifi icon) then the screen goes blank. No data is transferred to Garmin Connect. Any thoughts or suggestions would be greatly appreciated. Thank you.
This seems to be the behaviour I am experiencing as well. From the reading I have done it appears to be an issue with GC profile syncing. I tried to call Garmin support on the 24th but they were off for the holiday's (must be nice!). I am going to call again when I get back in to town. My thought would be to delete it from your GC profile and try re-pairing again. I have also read about myfitnesspal causing issues (I.e. GC profile getting weight from MFP) - I will let you know what I find when I get the chance to troubleshoot.