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it turned off for me

good evening i have a forerunner 45 while i was running it turned off completely while its battery was at 60% i have had it for 2.5 years

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Garmin-Sierra over 1 year ago in reply to redeyedick +0 verified

All,

For further support, please reach out to your local Garmin Product Support team:

Product Support
9821607 over 1 year ago in reply to Chuckles +1

I tried this and it worked fine on my first run and on my next run it turned off 5 times within 7 minutes

I spoke to Garmin via the chat on their website, I shared this forum thread, and they have said…

All Replies

0 4943318 over 1 year ago in reply to andys94

Clear from the history everything will not be erased

0 9070795 over 1 year ago in reply to 4943318

Did downgrading work 4943318?

0 9070795 over 1 year ago in reply to Garmin-Sierra

1) In what country are you located? Greece

2) May we have permission to reach out to you via email? YES

3) May we, if necessary, have permission to view your Connect account? YES

0 4943318 over 1 year ago in reply to 9070795

It kind of helped

0 Chuckles over 1 year ago

Same problem. Based London. Software 5.40. Bought watch May 2020. It's cut out twice, both times at pretty well exactly two miles.

0 Renske_NZ over 1 year ago in reply to Garmin-Sierra

Mine has been doing the same. I am in New Zealand

0 The_Dane over 1 year ago

There clearly is a serious problem with the watch turning off, pages and pages of people all reporting the same issue. Both my wife and I have several Garmin devices and enjoy using them but this issue, on my wife's watch, and the way Garmin is dealing (or not dealing with it) is very off putting. If you have a hardware issue then please put your hand up and say so and find a way forward for the customers affected. If it can be fixed in software and your are working on this issue please let us know. Being fobbed off like this is not the best way of dealing with your customers. Garmin please help!

0 Chuckles over 1 year ago

Hi everyone - after trying everything else, I both reset my watch to factory settings AND deleted the Garmin Connect app from my phone, then re-downloaded it. It may just be co-incidence, but my watch worked fine on my run this morning. Please let us all know if this works for you.

0 9821607 over 1 year ago in reply to Chuckles

I tried this and it worked fine on my first run and on my next run it turned off 5 times within 7 minutes

I spoke to Garmin via the chat on their website, I shared this forum thread, and they have said I can send my watch back and get a replacement (although I don't know if this will actually help)

0 Chuckles over 1 year ago in reply to 9821607

Their useless suggestion to me was 1: Turn it off then on again, and 2: Make sure I have the latest software. They obviously have no idea how to fix it.