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Problem with 12.30 upgrade on Edge Explore 820

Has anyone else had a problem with connecting sensors since upgrading to version 12.30 I can no longer connect my Edge remote or Cadence sensors

Top Replies

Garmin-Duncan over 4 years ago +1 verified

Hello everyone,

We have released Official software version 12.4 for the Edge Explore 820. It will revert back to previous software while we investigate reports of sensor dropouts. It can be found at the…
Garmin-Matthew over 4 years ago +1 verified

We are actively working on a resolution. I apologize for any inconvenience this has caused and I will update the forum post when we have a resolution.
Manoj_Bhabuta over 4 years ago in reply to Garmin-Matthew +1

https://connect.garmin.com/modern/activity/4739531725
RioIII over 4 years ago in reply to Garmin-Matthew +1

Hi Garmin Matthew, can you tell us, when we can expect an new error-free update for our Garmin 820? 1 day, 1 week, 1month? It would help us in our decisions.

All Replies

0 OlivierSe over 4 years ago in reply to Garmin-Matthew

I always use WiFi. The update 12.40 is available for my Edge 820?

0 OlivierSe over 4 years ago in reply to OlivierSe

I finally managed the update, this time using Garmin Connect Mobile. Thanks

Tomorrow it’s time to train!

0 OlivierSe over 4 years ago in reply to Garmin-Matthew

Today, already with the last update 12.40, heart rate sensor ok, but the vector 3s persist disconnect and connect several times. This problem started last week after the update 12.30 and not solved after 12.40 as you can see in my activity today.

Check out my road cycling activity on Garmin Connect. #beatyesterday connect.garmin.com/.../4854708009

0 albertujo over 4 years ago in reply to OlivierSe

Tengo el mismo problema. En mi caso con un rodillo virtual (Elite Suito). Conecta y desconecta con mucha frecuencia