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Problem with 12.30 upgrade on Edge Explore 820

Has anyone else had a problem with connecting sensors since upgrading to version 12.30 I can no longer connect my Edge remote or Cadence sensors

Top Replies

Garmin-Duncan over 4 years ago +1 verified

Hello everyone,

We have released Official software version 12.4 for the Edge Explore 820. It will revert back to previous software while we investigate reports of sensor dropouts. It can be found at the…
Garmin-Matthew over 4 years ago +1 verified

We are actively working on a resolution. I apologize for any inconvenience this has caused and I will update the forum post when we have a resolution.
Manoj_Bhabuta over 4 years ago in reply to Garmin-Matthew +1

https://connect.garmin.com/modern/activity/4739531725
RioIII over 4 years ago in reply to Garmin-Matthew +1

Hi Garmin Matthew, can you tell us, when we can expect an new error-free update for our Garmin 820? 1 day, 1 week, 1month? It would help us in our decisions.

All Replies

0 Joshua_Helm over 4 years ago in reply to Garmin-Matthew

Here are my last two rides where the Edge 830 routinely dropped my cadence, heart rate monitor, Varia radar, and wouldn't show all of my Strava segments when I was riding. Please get this fixed.

https://connect.garmin.com/modern/activity/4808594275

https://connect.garmin.com/modern/activity/4789938793

0 RioIII over 4 years ago

Also with me today both the power and TFQ, HFQ and speed failed (garmin 820, version 12.30). Intervals by feeling. At least there are no races due to corona. Please repair quickly

0 albertujo over 4 years ago in reply to Matad1974

Hi. have you also had to configure the activity pages? are all sensors cleared?
thanks

0 Parch31 over 4 years ago in reply to albertujo

Is anyone at Garmin able to give an update on when a new/old software update is due! It’s been over 2 weeks now with a $500 useless bike computer. My phone can give better data. Very unimpressed with the service offered by Garmin knowing full well that this software update is faulty. Afraid this will be the last Garmin I ever buy. Over to Wahoo from now on I think.

0 Joshua_Helm over 4 years ago in reply to Parch31

I agree. I have 2 Garmin bike computers and also have a GPS unit for when I backpack. This entire mess and delay of a remedy is absolutely unacceptable. This obviously was not tested thoroughly. I had been looking into the Wahoo for a bike computer and this may just give me that final, needed, push.

0 albertujo over 4 years ago in reply to Matad1974

Se deben volver a configurar las pantallas de actividad?

0 Luiz_Lobo over 4 years ago in reply to Garmin-Matthew

Nós ir cannot recognize ANY device...stop working with Di2, vector and Garmin Cadence.

My Edge 820 became worthless....

What can I do to return to last version ?

Thanks

0 Luiz_Lobo over 4 years ago in reply to Manoj_Bhabuta

Great how to return to v 12.10 ?

0 5937331 over 4 years ago in reply to Garmin-Matthew

how about providing instructions for uploading activities?

0 RioIII over 4 years ago in reply to Garmin-Matthew

Hi Garmin Matthew, can you tell us, when we can expect an new error-free update for our Garmin 820? 1 day, 1 week, 1month? It would help us in our decisions.