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Random device reboot version 25.66

evelioml

Since last software version update some 2 weeks ago or so, there are random reboots of device without following a clear pattern.

By touching the touchscreen or pressing a button.
  • 0 in reply to Andy275

    After experimenting a bit, the crash happens after exactly 10 minutes in drill mode (but not 9:59). Definitely a bug introduced in 26.08. Garmin, please correct this!

  • 0 in reply to 5921323

    had the same on FR 255, after I sit in jacuzzi for about 20 minutes ( autopause), and back to activity watch crash

  • 0 in reply to 5921323

    Please connect your watch via charging cable to a computer and sync with Garmin Express. This will put the watch through a soft reset and should resolve the crashing. 

  • 0 in reply to Garmin - SP

    I have the same issue with my 965 watch.  Support had me do a full reset of the watch and start from scratch.  It does not solve the issue.  Watch crashed first time using it after full hard reset.

  • 0 in reply to bob4321

    I am reporting the issue to support now - no one else has reported this issue.  If you can, please report it so they see many cases

  • 0 in reply to Garmin - SP

    I had done this after advice from a support chat and it worked well for my first two swims after that.  I had then restarted the watch (because I thought the touch screen wasn't working right) and the very next swim, same crash!  So this reset suggestion is not a permanent fix.

  • 0 in reply to AveryP

    After I spent time with support, engineering said they found the bug, will be fixing it, but no timeline on release.  
    A workaround for drills I found is to limit your drills to less the 3 minutes.  Basically every 100 yards end the drill, then start it again for the next 100 (or approx 2 - 2.5 minutes).

  • 0 in reply to 5921323

    When I use the swimming pool mode for over 30 minutes, the watch sometimes restarts and the activity record is lost.

    I also noticed that if I use pool swim mode for more than 30 minutes and then press the pause or lap button, the watch may immediately restart. I can reproduce this issue about 2 out of 5 times.

  • 0 in reply to 4420378

    All the same for me.

    Crash and reboot at the same point in drill mode

  • 0

    Yep, since an update a few weeks ago (before the holidays), I've had 3 or 4 successive swim activities just end within 5-15min of their start. I didn't push any buttons (i.e. drills), just let it record as usual. Never had problems like this before this update. Garmin, fix this ASAP and release an update! We pay a lot of money for these devices and I use it 95% for swimming - so this failure is catastrophic. At least provide a sense when a fix is coming?!