Random device reboot version 25.66

evelioml 9 days ago

Since last software version update some 2 weeks ago or so, there are random reboots of device without following a clear pattern.

By touching the touchscreen or pressing a button.

Top Replies

Andy275 4 days ago in reply to Garmin - CP +1

I updated my software to 26.08, and since then I have had 2 crashes with reboots during swim workouts. In both cases I was using drill mode and pressed the lap button to conclude, whereby it froze and…

All Replies

0 nowster 9 days ago

I don't think there's ever been a version 25.66. There's a new update out, by the way.

0 Garmin - CP 7 days ago

It sounds like you may need to update your software. Please take a look at the information in this FAQ on updating your software (you can also view the current versions at the bottom of the page): Installing the Latest Software On Your Forerunner 955 Series

0 Andy275 4 days ago in reply to Garmin - CP

I updated my software to 26.08, and since then I have had 2 crashes with reboots during swim workouts. In both cases I was using drill mode and pressed the lap button to conclude, whereby it froze and then rebooted. All the software (e.g., GPS 13.00, CIQ 5.2.0 etc.) reflect current versions. I have never had this on previous software versions. The problem did occur many years ago on a 735xt, and when I contacted Garmin support, an update was issues with a fix. Thus, given that a number of people are experiencing this issue, there must be a bug in the software. Please fix. Thx.

0 evelioml 4 days ago in reply to nowster

Yes, there was a 25.55 versión although I upgraded 2 days ago to bundle 26:08 and I already had 1 spontaneous reboot...

0 Andy275 2 days ago in reply to evelioml

Crashed a 3rd time during swim today. It crashes in the same point in the workout - after 2,000m swimming, and then after a 12 minute drill. It freezes when I try to end the drill mode with lap button. It is definitely the software version. Very disappointing!

0 divs 1 day ago in reply to Andy275

Mine crashed also during swim. Which resulted now in constantly rebooting loop on my watch.

And now my hearth rate sensor doesn't work anymore

0 Andy275 17 hours ago in reply to Andy275

Update: I reinstalled the software, but it crashed for a 4th time at the same point in the workout. Lesson learned - don't update when it works! :-( Garmin, please fix this!