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Forerunner 955 – black screen, won’t power on

1746997
1 month ago

Hi everyone,

This morning my Forerunner 955 was working fine – I even got my morning report. About 10 minutes later, the screen suddenly went black and the watch hasn’t responded since.

I’ve tried:
- holding the Light button for 15–20 seconds (force restart),
- charging it with the original charger.

Unfortunately, nothing worked – the screen stays completely black. The watch was fully charged, hasn’t been exposed to water, extreme cold or heat.

Has anyone experienced a similar issue and found a solution?
Any tips would be greatly appreciated.

Thanks in advance!
Jan Świda

  • 0 1 month ago

    Same happened to me, about 2 or 3 weeks ago. I can recover it but then happens again. Useless.

  • 0 1 month ago

    I have the same issue.

    This morning it was frozen and unresponsive, so I pressed and held the power button until it turned off. Per documentation I then pressed and held it again for 30+ seconds, but the screen stays black and it does not turn on. Next I attempted to plug it into the charger, and press and hold the power for 60+ seconds. The watch is still unresponsive. I have also plugged it into my PC as others have suggested, but as of right now its not being detected by my PC, nor is the screen coming on. I have confirmed the charging cable and outlet are functional. 

    Really hope it comes back, would be extremely disappointed if this watch only lasts 2 years. 

  • 0 1 month ago in reply to 5668608

    have you checked with tech support? do you have any news? I am still waiting for a response..

  • 0 2 days ago

    Did anyone get this sorted? My 955 has had a black screen twice in the last few weeks and I managed to restart it. Today I noticed that the watch had frozen twice and I managed to restart it the first time, but now it is just stuck on a black screen. Really annoying. The fact the watch is freezing and the same issue is happening to multiple people at the same time suggests it is a software issue...

  • 0 2 days ago

    Did anyone get this sorted? My 955 has had a black screen twice in the last few weeks and I managed to restart it. Today I noticed that the watch had frozen twice and I managed to restart it the first time, but now it is just stuck on a black screen. Really annoying. The fact the watch is freezing and the same issue is happening to multiple people at the same time suggests it is a software issue...

  • 0 1 day ago in reply to AlanGairns

    Actually, I strongly suspect the hardware is failing. There are indications that the flash storage inside the watch doesn't have the expected endurance.

    If you put it in the fridge for an hour, and it powers on when cold, it's very likely the flash that's failing.

    Contact Garmin Support.