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Forerunner 955 – black screen, won’t power on

1746997
2 days ago

Hi everyone,

This morning my Forerunner 955 was working fine – I even got my morning report. About 10 minutes later, the screen suddenly went black and the watch hasn’t responded since.

I’ve tried:
- holding the Light button for 15–20 seconds (force restart),
- charging it with the original charger.

Unfortunately, nothing worked – the screen stays completely black. The watch was fully charged, hasn’t been exposed to water, extreme cold or heat.

Has anyone experienced a similar issue and found a solution?
Any tips would be greatly appreciated.

Thanks in advance!
Jan Świda

  • 0 2 days ago

    Same happened to me, about 2 or 3 weeks ago. I can recover it but then happens again. Useless.

  • 0 2 days ago

    I have the same issue.

    This morning it was frozen and unresponsive, so I pressed and held the power button until it turned off. Per documentation I then pressed and held it again for 30+ seconds, but the screen stays black and it does not turn on. Next I attempted to plug it into the charger, and press and hold the power for 60+ seconds. The watch is still unresponsive. I have also plugged it into my PC as others have suggested, but as of right now its not being detected by my PC, nor is the screen coming on. I have confirmed the charging cable and outlet are functional. 

    Really hope it comes back, would be extremely disappointed if this watch only lasts 2 years. 

  • 0 2 days ago in reply to 5668608

    have you checked with tech support? do you have any news? I am still waiting for a response..