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Audio prompts have a chance of completely freezing android phone since 20.29

6159726
6 months ago

After firmware update to 20.29 during activity sometimes audio prompt will get stuck in a loop (e.g. "Turn right" repeating forever). On top of that, my phone will go into semi-frozen state - only able to access lock screen. Unlock or restart attempts are ignored, until phone restarts.


Not seeing this issue in the forums, is making me think that the issue might be somehow isolated to me?

For additional context - headphones are connected to the phone, not watch directly. Also on phone lock screen I can see "play/pause" button constantly changing state on spotify, so it just seems that the watch is constantly just replaying that prompt?

  • 0 6 months ago in reply to Donal

    How did you go Donal? I updated to 20.29 but unfortunately no improvement. I ran without course directions today, but my audio prompt for average tempo and tempo per round is also stuttering and causing Spotify to freeze. It is almost like the Spotify app and the Connect app are fighting on the phone over who is the boss.  

  • 0 6 months ago

    I've been doing some testing, and have pretty much landed on this being a Spotify issue... It happens every time I use Spotify during a workout, but not when I'm playing audio from YouTube/YouTube music or audio books. 

  • 0 6 months ago in reply to Donal

    Did the Audio book make a difference?  I've had the issue while using Spotify on the last two runs and don't want to go through that again.

  • 0 6 months ago in reply to 4894662

    For me, it only happened when using Spotify. No issues when using YouTube or audio book.

  • 0 6 months ago in reply to Hrojon

    Did another test, now playing audio from anything I could find on my phone (Snapchat, TikTok, Instagram &Facebook), and had no issues. So in any case, for me, this seems to only have to do with Spotify.

  • 0 6 months ago

    All-

    Thank you for your participation in this forum thread.  So that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 6 months ago in reply to Garmin-Eiliko

    Hi Garmin-Eiliko,

    1. Yes

    2. Yes,

    3 The Netherlands

    4. I have this issue ONLY on non-beta software, because I do not use beta's.

    And for me it started when updating to 20.26. Please look at my experiences here, (one of the described issues is about this stuttering) and here (where I state it has something to do with Connect and Spotify fighting each other :-)

  • 0 6 months ago in reply to Garmin-Eiliko

    Welcome to the new Garmin person. Wave

    1. Yes.

    2. Yes.

    3. UK.

    As others have said, this only started with 20.26 and 20.29. I didn't notice this with the 20.xx betas.

  • 0 6 months ago in reply to Garmin-Eiliko

    1. Yes

    2. Yes

    3. Norway

  • 0 6 months ago in reply to Garmin-Eiliko

    Would also love help with this/if there is a resolution.

    1. Yes

    2. Yes

    3. Australia