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Sleep not recorded on 20.29

sdantasbvi
2 months ago

Yesterday evening my watch updated to the latest firmware, 20.29. This morning I checked an it didn't record my sleep hours (I went to bed about 3hrs after the update).

Has anyone else noticed a similar issue?

Best regards,

  • 0 1 month ago in reply to DaKo

    I've tried tried it and nothing

  • 0 1 month ago

    Last night my FR955 didn't record sleep for the very first time (I updated to 20.29 in the very first day, when it was released). The only change I did was to enable battery saver during sleep (Naps - Settings - Battery Saver) in the sleep settings. Could you please check if you have it also enabled? 

    BTW, there was no Pulse Ox recorded that night as well. 

    Regards

  • 0 1 month ago in reply to lonzek

    lonzek

    Same thing happened to me last night for the first time. No sleep detected and no HRV recorded. It did record heart rate, body battery, and everything else, so the data is all there but it just doesn't think it's sleep. 

    I did not change any settings in my watch.

  • 0 1 month ago in reply to PlasmonicPasta

    I'm my case there was nothing recorded (body battery, HR, HRV), like I didn't wear my watch (except I did). I've changed back the power saver settings. Will see tonight

    Regards 

  • 0 1 month ago

    Same issue with 20.29 on a 255, and have seen more people posting on the 255 forum about this.

    Soft reset usually solves it, and records the next (few) night(s), but does not completely fix it for me. Few nights later data will be missing again.

    Any thoughts on this issue ? (You're the one posting the beta updates...)

    ------
    Feel like this forum, without active feedback from Garmin, is like talking to a wall. Share the pain, with no gain.

  • 0 1 month ago in reply to Jasperth

    The forum is mainly a user-to-user forum, and is not generally intended as user-to-garmin. 

    IIt is merely impossible to manage reading and giving responses to all messages every day on this forum (and behind the scene report errors back to the dev teams) - there are simply to many.

    Primary contact to Garmin is when using the Beta program and reporting errors.in the Beta Program forums.

    However, most messages are being read


  • 0 1 month ago

    last night after 11pm I stayed watching TV sitting on the sofa and the Garmin thought I was sleeping. I set the daily sleep duration from 11pm to 7am...

  • 0 1 month ago in reply to Albertone

    That actually happens quite often (even on previous firmware). My watch recorded a lot of naps when sitting on the sofa watching TV or reading. Apparently there is not much difference when doing nothing compared to sleeping

  • 0 1 month ago

    I had a similar issue, and tracked it down to a Sleep Mode setting, where in Sleep Mode, Battery Saver is enabled, which based on my default settings, disables wrist HR, causing HRV, sleep tracking, etc to be turned off.  As soon as I disabled this option, and allow sleep mode to use the battery I was able to get sleep tracking again.  Option on watch is at:  System => Sleep Mode => Battery Saver, which I turned off.

  • +1 1 month ago

    All, 

    Thank you for sharing. Although Sleep detection issues are most often tied to missing requirements listed in My Sleep Statistics Are Not Displaying in Garmin Connect (no heart rate data, a majorly inaccurate sleep window, etc.), we are investigating current reports. Please answer the following so we can further investigate:

    1. Have you confirmed that you are meeting the Sleep tracking requirements?
    2. Did this concern begin after software 20.xx?
    3. If possible, please list a couple of examples of lengths of sleep that was not detected (a night where you slept 7 hours, 8 hours, etc).
    4. May we have permission to view your Connect account to view examples?
    5. If necessary, may I have permission to reach you via email?