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Random freezing

Anyone else getting random freezing? Only started this week but twice now I’ve looked at the watch to find it’s still showing an old time. On closer inspection the whole watch has frozen and all I can do is a reboot.

thanks

Top Replies

Garmin-Kevin over 2 years ago +3 verified

All,

Thank you for your discussion and contributions in this thread. We do have formal reports of this submitted directly to Garmin Product Support and are currently investigating. When we know more or…
Garmin-Sierra over 1 year ago in reply to 4774293 +1 verified

All,

If you have not been contacted regarding this, you will need to reach out to your local Garmin Product Support agent.

4774293, I will message you directly so I can make sure you have the correct contact…
LeonRoss over 2 years ago +2

**Update**

starting to think it’s heat related. I’m in UK and currently around 30C. Just happened again in quick succession. Turned it off using the long button press but wouldn’t turn back on. Dipped…
Quim_M over 2 years ago +2

Same for me since today, two times (or at least similar behaviour). FR955 non solar. The watch face freezes (seconds stop counting). But I do not need to restart the watch; once I push some key seems that…

All Replies

0 DPSK over 1 year ago in reply to 2754728

Go and replace while its under warranty.

Keep on replacing until you found the perfect replacement.

Many of us are not experiencing such random freezing.

0 CvK3775391 over 1 year ago in reply to Garmin-Kevin

Heat related freezing. This should be a warranty issue.

1) yes email me. This is ridiculous for a solar watch.

2) yes access my account. My last run shows the crash and restart. I have at least 3 runs showing this crash.

3) USA

0 shako3008 over 1 year ago in reply to Garmin-Kevin

1. Yes

2. Yes

3. Canada

Disappointing to see that this thread still does not have a solution. The first message on this thread was 12 months ago. I am regretting buying FR 955 solar.

0 spicolo over 1 year ago

1. Yes

2. Yes

3. USA

0 Patrick over 1 year ago in reply to Garmin-Kevin

1: yes

2: yes

3: in the Netherlands

0 4774293 over 1 year ago in reply to Garmin-Kevin

Hi, the moment I step out with my Garmin Forerunner 955 Solar in sun, it just shuts itself down or freezes. All this started about 2 weeks ago. The customer care is unapproachable in India. I have been trying to contact them but of no use. The watch is loosing its purpose entirely. Kindly resolve.
1:Yes
2:Yes
3:India

0 1381204 over 1 year ago

I used to get into this issue with 955 model.. trying to do things myself and wait for solution here for long long time but nothing can be solve..

until I send it back to service center and they have perform full upgrade (they said some update could not be done by myself)... then, the problem is resolved.. I ddi not get this issue again for a year already

0 4774293 over 1 year ago in reply to 1381204

I am trying to reach out to the customer support in India but all I am getting is automated replies.

+1 Garmin-Sierra over 1 year ago in reply to 4774293

All,

If you have not been contacted regarding this, you will need to reach out to your local Garmin Product Support agent.

4774293, I will message you directly so I can make sure you have the correct contact information for India.