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Is the button issue resolved now?

Gtext
over 5 years ago

After receiving a 945 a couple of months ago and seeing reports here of buttons not clicking that the up and down buttons on mine were quite squishy.

i didn't see much point exchanging at the time as replacements looked to be the same or worse.

Wondering at this stage if the issue has been fixed 100% or is it still current on new ones as otherwise this one is working ok.

For me the down button clicks if left a couple of seconds between pushes while the up button never clicks.

i'd like to know I'm getting one that's better before swapping otherwise it's not worth the inconvenience. 

I'm in Australia if that makes any difference to the batches being sent out. 

  • 0 over 5 years ago in reply to Stereo

    Assuming you are in the US -

    How good are they at cross-shipping replacements? I.e., they send you the replacement, and you send yours back once you get the replacement. 

  • Former Member
    0 Former Member over 5 years ago in reply to Levon
    Levon said:
    Assuming you are in the US
    Stereo said:
    I have had two replacements from Garmin Australia

    We all miss those on occasion.  Relaxed

  • 0 over 5 years ago in reply to Former Member

    It would seem that Garmin Australia are just sending out old stock that are un fixed and un checked watches. A bit hit and miss. Are the ones being sent out old versions?

  • 0 over 5 years ago in reply to Levon

    Levon - if you want it right away, you give your CC and they will charge it and ship the new one out ASAP.  Then you can ship your defective one back and get refunded.  Alternatively, you ship your current defective one to them, and once they receive it, they will ship you the new one, and there will be NO charge involved.

  • 0 over 5 years ago in reply to Gtext

    My replacements were before Garmin claimed it was fixed. Will find out in the near future if they really have fixed it and are sending new versions

  • 0 over 5 years ago in reply to MrJakey

    Levon - you are correct!  I misspoke.  I only looked at the "Rev" on the back of the box, which showed "A", but when I looked at the side of the box it does show "Rev D".  So looks like Rev D IS THE LATEST VERSION.  My watch seems great and the buttons are all clickable and springy.

  • 0 over 5 years ago

    I just received a rev D replacement in the UK today. I contacted customer service on Monday (4 days ago), and they sent me a replacement watch right away (after giving my credit card details of course) and they pretty much didn't ask any question.

    The buttons feel a lot better. It's a subtle difference but it makes a huge difference.

    So overall, extremely satisfied with Garmin's CS and my new new watch.

  • 0 over 5 years ago

    I just want to report my (bad) experience with Garmin assistance here in Italy...The person of the customer service I was talking to was very sceptic at this regard and kind of thinking I was trying to cheat him with this button issue; he said I' have need to ship the watch for assistance and they would have checked the watch and, in case, replaced it with a new one (or refurbished one..). I've tried asking for a direct replacement providing a credit card and thus receiving a watch before shipping mine in order to avoid to stay 10 days without it...no way, he was also surprised of my request...I'm just wondering why garmin has so many different way of operating with his customer service...

  • 0 over 5 years ago in reply to afarnedi

    Sounds normal. Different stories and no communication in Garmin between different locations. 

  • 0 over 5 years ago in reply to Gtext

    outstanding experience with Garmin Germany. Send Forerunner Rev. A with button issues in and received 48hours later new Rev. D version with perfect "clicky" buttons. No hazzle at all and superfast