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Is the button issue resolved now?

Gtext
over 5 years ago

After receiving a 945 a couple of months ago and seeing reports here of buttons not clicking that the up and down buttons on mine were quite squishy.

i didn't see much point exchanging at the time as replacements looked to be the same or worse.

Wondering at this stage if the issue has been fixed 100% or is it still current on new ones as otherwise this one is working ok.

For me the down button clicks if left a couple of seconds between pushes while the up button never clicks.

i'd like to know I'm getting one that's better before swapping otherwise it's not worth the inconvenience. 

I'm in Australia if that makes any difference to the batches being sent out. 

  • 0 over 5 years ago in reply to leehunt

    Keen to know also...

  • 0 over 5 years ago in reply to Stereo

    I had button issues with my Rev C (standard edition). Contacted Garmin Norway on Monday and they acknowledged the issue. Even though I had purchased from a online reseller, they offered me a replacement directly. Sent the watch in, and had a Rev D delivered on Thursday. Buttons are fine now. Very happy with the customer service. 

  • 0 over 5 years ago in reply to jallamannen

    The unpredictable response of Customer Services is clearly meant to be an integral part of the Garmin lottery experience!

  • 0 over 5 years ago

    I also had a very positive experience.  Had original rev A blue bundle 945, Up button was nearly always a bit squishier after the first press, but the button itself worked even if it didn't feel like it did.  I waited a while following the forums to see when the buttons seemed to be fixed.  Based on Garmin-Blake's comment that they made changes, I finally reached out to Garmin US support.  Told them about my up button and that I had read on their forums that all was good now.  No questions asked, they sent me a replacement bundle which I received in two days (I opted for the "give a credit card to get the replacement first" option), and the new unit is a rev D, brand new (not refurbished) and PERFECT.  Just getting ready to return my old watch and all of the old HR straps now.

    So, positive experience with Garmin and positive result in the warranty exchange for me here in the US.

  • 0 over 5 years ago in reply to ericgottlieb

    CAn you tell me more about "give a credit card to get the replacement first"?
    Slight smile

  • 0 over 5 years ago in reply to KrzysiekJar

    When I spoke with them, they gave me two options -- either I send my faulty watch back first and they send me the replacement at no charge, or I give a credit card and they charge my card and send me the replacement in advance and then I have (I think) 10 days to return the faulty unit.  When they receive the faulty unit they will credit back the charge for the replacement.

  • +1 over 5 years ago in reply to Garmin-Blake

    I reached out to Garmin Australia this morning about this issue and they knew nothing of it. They highlighted that I should send my device back and they will need to submit an internal case to determine what is wrong. This doesn't fill me full of confidence, however the problem is annoying me so much that I will proceed. Not sure how long I am going to be without it or whether any fix will be provided but will wait and see. 

  • 0 over 5 years ago in reply to YogiBear

    Doesn't surprise me.. Seen this before within Garmin. Beats me the lack of communication and awareness between the various country locations in Garmin.Its like their totally independent companies that have absolutely no idea about the state of affairs or issues with their products else ware in the world. Looks like no one at Garmin Australia views these forums. 

  • 0 over 5 years ago in reply to YogiBear

    I really can´t belive, that no one has contacted Garmin Australia before because of the button issue. So maybe an incompetent employee/trainee or given tactics from above?

  • 0 over 5 years ago in reply to YogiBear

    That is not good enough to be honest. Surely a large company like Garmin issue some sort of global service bulletins so all the branches are aware of the known defects and how to resolve them with their customers. Also there should be a consistent approach or procedure with the RMA process. If Garmin Australia acknowledge the watch should be returned they should offer a credit card deposit replacement in advance similar to other countries so the customer is not inconvenienced.