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Is the button issue resolved now?

Former Member over 5 years ago

After receiving a 945 a couple of months ago and seeing reports here of buttons not clicking that the up and down buttons on mine were quite squishy.

i didn't see much point exchanging at the time as replacements looked to be the same or worse.

Wondering at this stage if the issue has been fixed 100% or is it still current on new ones as otherwise this one is working ok.

For me the down button clicks if left a couple of seconds between pushes while the up button never clicks.

i'd like to know I'm getting one that's better before swapping otherwise it's not worth the inconvenience.

I'm in Australia if that makes any difference to the batches being sent out.

Top Replies

Garmin-Blake over 5 years ago +4 verified

We have made changes to the 945 based on earlier customer experiences and would advise anyone experiencing this to reach out to their local Support team (support.garmin.com) to get a replacement.
Stereo over 5 years ago in reply to runningfan97 +3

Can anyone who has gone through the process for a new version confirm button issues are resolved now please?
YogiBear over 5 years ago in reply to Dr Phil +3

Dr Phil said:
But it does not get away from the the fact that the 'feel' of the buttons differ. Of course we all expect the buttons to work and keep working. I merely observed that the more you pay…

All Replies

0 OW over 4 years ago in reply to Randy

I have also the same issue and exchange with the new one but it has also button crackling feeling.Do you have the same with the new one?

0 9386496 over 4 years ago in reply to OW

Same here old watch down button lost all feel and hard to press. New 945 was good but after 10 days or so the middle button became crackly/crunchy. I couldn't deal with another exchange and after a month its not as crunchy but its still bad and its annoying to press it fast to go through menus. The other buttons still all work fine including down button. I've not exchanged it so far as at least it's got SOME tactile feedback even if it's sticky and I'm scared to get another dud.

0 OW over 4 years ago in reply to 9386496

Thanks for the feedback.I will also use it till new 955 or newer version will launch.But really disapointed.310XT has no problem for 10 years,935 has a thermometer,altitude,barometer extreme high numbers issue after 2,5 years.And now 945.Hope this forum helps Garmin as they should recheck quality process before launching.

0 yannlux over 4 years ago

Never had the issue and got my watch since Feb 2020.