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No connection to phone

I have an issue with my Forerunner 945 and iPhone XS Max (latest iOS).

In the mornings after my phone has been charging beside the bed, the Connect app while in the morning show that the watch is "not connected", whilst in fact it is connected through Bluetooth. The bluetooth menu in the phone shows that the watch is connected, and I receive notifications on the watch - it is just the app that believes that the watch is disconnected. It does not allow me to sync etc.

The phone has always been in bluetooth distance of the phone.

I fix it by restarting watch, or killing Connect app on the phone and start it once more.

I am on 2.50.

Anyone else with the same bug?

0 JeremyBlck over 5 years ago

Same here. Resetting the Garmin connect app or switching airplane mode on and off usually works.

0 runningfan97 over 5 years ago

Yes, same here. Has nothing to do with the daytime and can happen (not always), when I leave the Bluetooth range.

I created a thread here: forums.garmin.com/.../bluetooth-reconnect-issues-ios

By the way, the BT range is definitely smaller than it was on my 935.

0 Dr Phil over 5 years ago

Phone? Operating system?

0 srrisa over 5 years ago in reply to runningfan97

Yes, time of day has nothing to do with it - but it will happen sometime during the night when my phone is beside the bed charging (but always within Bluetooth distance of my watch).

0 srrisa over 5 years ago in reply to Dr Phil

iPhone XS Max - latest iOs.

0 Teriemer over 5 years ago

I have the same issue.Live track rarely works the whole ride and very often I can't see weather on my 830 since it says "phone must be connected"... :-(

I have tried everything. Still no solution... :-(

0 acousticbiker over 5 years ago

+1: FW2.5, iPhone XS 12.3.1, GCM 4.19.1.1

Former Member?

0 Former Member over 5 years ago

I've had this issue with seemingly increasing frequency. It's quite annoying. I wish Garmin would step in and confirm it's a SW bug and not a sign of a faulty unit...

For me bouncing bluetooth on my phone doesn't seem to help nor does restarting connect. The most reliable way has been to restart the watch.

FR 945 version 2.50 and One Plus 6 phone

0 EnormoDerClown over 5 years ago in reply to Former Member

I am having this problem since my upgrade. The Forerunner 935 never ever had this problem. When the watch is connected to the phone it stays connected, but if it will loose the connection because of distance or whatever it does not connect back like with the 935. Same problem for garmin instinct and vivosmart hr+. The Forerunner 935 was the only one without a problem.

0 srrisa over 5 years ago

I checked background data for the Garmin Connect app, and this was disabled. After I enabled it - I have not experienced this issue any more.