Pool Swim - Randomly does not record distance


How do I log a support ticket with Garmin? I am based in the UAE but bought my Forerunner 945 LTE through Amazon US since the LTE watch is not available here, so I cannot get local support.

My watch is randomly deciding not to record distance on the Pool Swims. Then I have to restart the watch, after which it will usually record distance when I start a new session. A few times I've had to restart the watch twice before it would record distance. This is really irritating because it happens randomly, so sometimes I'm already 200m or 300m into my warmup before I realize the watch is not recording distance.

I'm aware of kicking hard off the walls, I don't have an issue with this because when it is recording distance, my laps are always accurate.