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Black display after rebooting the watch

Mindaugas K
over 1 year ago

When the watch is switched off and on again, the Garmin triangle appears and then the display remains black. The Garmin Connect app sees the watch, but the display shows nothing. The only way to turn the display back on is to connect the watch with a USB cable to a computer. When the watch is connected to the computer, the charge percentage appears on the display, then you can access Watch Face by pressing the BACK button. The watch works as normal until the next switch off/on.

I have tried erasing all the data and resetting it to factory settings, but this has not helped. This problem occurred after the last update, which was probably an animation update. Maybe someone has had a similar problem and knows how to fix it?

Best regards,

Mindaugas

  • 0 over 1 year ago

    I've had this problem too on my brand new (got it today) 265s. Turning the watch off is fine. After pressing and holding the "light" to turn it on, I get the blue triangle for a few seconds, then nothing. I know the watch is on because I'll get notifications, but they disappear if I press any button. After pressing and holding the "light" button again, I'll get a message about setting up garmin assistance through the connect app.

    I don't have a solution for this unfortunately. I'm on the latest software. Going to have to call garmin this week... 

  • 0 over 1 year ago in reply to 8767243

    I contacted Garmin and got a replacement watch.

  • 0 over 1 year ago

    We are aware of this disruption and are currently investigating. The best workaround we have found is to hold down the LIGHT button and cancel the emergency assistance screen, like has already been mentioned. The watch face should appear after the alert is cancelled, and the watch should work normally. Please respond to the following so I can add you to the report: 

    1. In which country are you located?
    2. May I have permission to reach you via email?
  • 0 over 1 year ago in reply to Garmin-Sierra

    I am having the same issue as well. Just started a week ago. The workaround works, but obviously I'd prefer it work as it was intended. I'm in America. And you may email me if needed. 

  • 0 over 1 year ago in reply to Garmin-Sierra

    I am also having this issue. Started also a few weeks ago as others have said. I'm also unable to add any watch faces other than the default in addition to the problems above. I've tried restarting, uninstalling, reinstalling apps, all the normal troubleshooting things. You may contact me via email and I'm located in the US.

  • 0 over 1 year ago

    Same issue here. This is my first garmin, and this along with the temperature never updating is leaving me a bit perplexed as to why these watches are so reputable.

  • 0 over 1 year ago in reply to Garmin-Sierra

    I have the same issue with a new Garmin 265. Please can someone contact me. 

  • 0 over 1 year ago in reply to Garmin-Sierra

    I am having the same problem with my garmin 265. I am located in SG.

  • 0 over 1 year ago

    I have the same issue with a new Forerunner 265. Is this a software issue or should I be asking for a refund? I can’t get a clear answer from Garmin. 

  • 0 over 1 year ago in reply to 4544548

    The workaround takes 10 seconds. Just don’t power your watch off if you can help it and wait for them to fix it.