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Black display after rebooting the watch

When the watch is switched off and on again, the Garmin triangle appears and then the display remains black. The Garmin Connect app sees the watch, but the display shows nothing. The only way to turn the display back on is to connect the watch with a USB cable to a computer. When the watch is connected to the computer, the charge percentage appears on the display, then you can access Watch Face by pressing the BACK button. The watch works as normal until the next switch off/on.

I have tried erasing all the data and resetting it to factory settings, but this has not helped. This problem occurred after the last update, which was probably an animation update. Maybe someone has had a similar problem and knows how to fix it?

Best regards,

Mindaugas

  • All, 

    We have released a fix for this disruption in the 18.15 beta software release. If you do not wish to enroll in beta, feel free to wait until the live software version is released. I do not have a timeline for that release date at the moment.

    If you are still experiencing freezing after 18.15, please start a new thread on the main FR 265 channel.

    Thank you very much for your patience as we investigated.