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Can't Acquire GPS Fix last few days

Mike
2 months ago

Since Monday my 255 Music is unable to aquire a GPS fix, despite being in the latest software version and in a clear view of the sky for more than 30 minutes.

Last Sunday everything worked as normal, with a fix being acquired within seconds. But now it seems impossible.

Anybody else with this issue?

  • 0 1 month ago in reply to carlo3k

    I mean, I just can't understand how it stops working consistently from one day to the other, and the only attempt at a solution is to reset the watch. And when that doesn't work, the only thing they can do is a replacement.

    I'd appreciate some other way to debug this issue, or at least try to understand what's going on. Because if this can just happen all of the sudden without a software update, what's stopping a replacement from having the exact same issue after the 3 month warranty window and having to go through this again.

    I'm going to send my watch to a certified repair center near me and hope that they can figure out what's wrong and fix it. Otherwise I guess I'm out of luck since it's out of warranty. I'll update this thread once I get it back.

  • 0 1 month ago in reply to Mike

    You are absolutely right, it is  unacceptable they sent me another watch but I am sure that it is not a hardware related problem but something related to some cached data. 

  • 0 26 days ago in reply to 3361291

    I just got my watch back from Garmin's official repair service where I live. They couldn't diagnose what's wrong with it, and suggested replacing the main board and internal components. I was quoted about 70% of what a new 255 Music costs, so of course I didn't go through with it.. at that point I might as well just buy a new watch.

    So after about a month I'm still dealing with this issue, which is very frustrating. I'm convinced it's a software issue, because if it was something wrong with the chip itself, it would either never get a fix, or it would cut out while doing an activity (which it doesn't. When I'm lucky enough to get a fix, I can do whatever training I have to without worrying about it cutting out).

    Last few weeks I've seen more and more posts on forums and on reddit of people complaining about this same issue. However, when I asked product support to open a ticket, the team just closed it immediately because "we went through basic GPS troubleshooting and there was nothing more they could do but exchange the device". I hope they can find what's wrong and fix it soon.

  • 0 16 days ago

    I'm having the same issue on 22.24. GPS stopped locking since a few weeks ago.