Headphones cutting out after ten minutes or so...

dbeman 8 months ago

Bluetooth headphones connect fine initially but cut out after about 10 minutes or so...music becomes increasingly more intermittent to the point of being non-listenable.

Both watch and headphones are fully charged.
I've tried powering off watch and resetting headphones.
Headphones are not paired with any other devices.
I've unpaired & re-paired the headphones.
Problem occurs even when I'm sitting at my desk with my watch as close as possible to the headphones.

Edit:

Problem duplicated with two different sets of headphones.
Problem does not occur when connected to Bluetooth speaker. (No drop outs after 30 minutes of listening)

0 RunnerBoss 4 months ago

Same for me with a 265. Exactly the same issue with three different sets/makes of earbuds and now the second 265.

The problem did not occur with my Sennheiser momentum 4, but that does not help for my running.

i have two more sets of eabuds being delivered tomorrow. If the watch doesn’t work with them then I don’t know what I’ll do. But as running with music is an essential feature for me, I guess I’ll have to look for a different watch :|

0 CFlorentino 2 months ago

Same for me in a 255 music. The sound is cutting all time and when use with a activity the problem is worst.

0 ovekvam 2 months ago in reply to CFlorentino

Have you tried to disconnect the phone during activities?

0 CFlorentino 2 months ago in reply to ovekvam

Yes, and stop the activity and start. this happens when i use spotify and simple activity like walking. When stop activity the sync works fine.

0 dbeman 2 months ago

Surprised to see this thread resurrected! The solution for me was to purchase a higher quality headphones that pushes out a stronger signal. (I’m my case Shockz Openrun Pro.)

0 CFlorentino 1 month ago in reply to dbeman

i suspect maybe a bluethoot version, in your case the earbuds working in 5.1 version of bluethoot. I'm use a tranya X5 and the earbuds version is 5.3. I will test in another aearbuds with a 5.1 version of bluethoot.

0 RunnerBoss 1 month ago in reply to CFlorentino

I solved the problem for me by trying out several earphones and only one of them worked, Anker Soundcore Sport X10. I don’t really like their usability though, so I only use them with my watch.

They are BT 5.2.

0 RunnerBoss 1 month ago in reply to CFlorentino

I have tried earphones with both 5.1 and 5.3 and they didn’t work.

0 CFlorentino 1 month ago in reply to RunnerBoss

How earphones do you try before work?

0 RunnerBoss 1 month ago in reply to CFlorentino

If you mean how many, I guess about 6, two pairs I already had, and four new ones.

if you mean how do I try new earphones out, I buy online and where I live this gives you the right to return them within a certain period with no reason needed.