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[17.24][17.26] Lags, Freezes and missing data

3788518
over 1 year ago

Since the update to 17.24/17.26 my Forerunner 255 shows several bugs:

  • Starting the morning report today lead to extremely laggy behaviour. Every interaction/loading of a new page took minutes(!), with even getting stuck in the transition between the morning report pages (showing half of the previous page and have of the following page for a minute).
    After i got to restart it, it was working again, but i noticed the watch drained 28% of battery within less than 24h, with only a 20min activity tracked.
  • Some days before the watch froze completely upon starting the morning report and restarted itself.
  • Twice in the last days it lost data from the past night: heartrate, body battery and stress data is missing in Garmin Connect from exactly midnight until the first wake phase. HRV however is there.

Am I the only one encountering those issues?

  • 0 over 1 year ago in reply to 6799116

    as a user support forum, we are unable to help you with this, you probably need to contact garmin yourself, or more likely, the point of purchase.

    the battery drain an notificastions you mention might be related to the problems in this thread, but the failure of the heart rate sensor (all the time it sounds like, since it's "not working") probably not related? 

    it is super annoything that this firmware update caused so many problems with people (hopefully Garmin people are listening). If the things above (see my post with a possible solution) do not address your problems, then your best route is contacting your point of sale and trying to send the watch back for refund.

  • +1 over 1 year ago

    All, 

    We have released a fix for this disruption in the 18.15 beta software release which is currently in a 20% phased rollout. This will only work for Wi-Fi compatible devices that have a Wi-Fi network currently set up on the watch (the non-music FR 255 and FR 255s are not supported).

    If you do not wish to enroll in beta, feel free to wait until the live software version is released. I do not have a timeline for that release date at the moment.

    If you are still experiencing freezing after 18.15, please start a new thread on the main FR 255 channel.

    Thank you very much for your patience as we investigated.

  • +1 over 1 year ago

    All,

    Software version 18.22 is now live and also includes this fix.